WorkForce Software, Senior Client Success Manager

Responsibilities

• Client Partnership: Own the success of your clients, acting as a strategic partner who wakes up every day focused on driving measurable customer outcomes and helping clients realize the full value of our products and solutions.
• Lifecycle Ownership: Own the end-to-end customer lifecycle—from onboarding through renewal—driving a proactive, outcomes-focused approach by defining success plans, establishing clear KPIs, and ensuring accountability so customers consistently achieve their desired business outcomes.
• Performance Management: Oversee SLAs, product adoption, client satisfaction, and root cause analyses to ensure strong account performance.
• Growth & Retention: Identify and support expansion opportunities while strengthening retention strategies in partnership with Sales.
• Cross-Functional Collaboration: Work closely with Product, Support, Services, and Sales teams to deliver seamless client experiences and continuous improvement.
• Issue Resolution: Lead client communications, including escalations, ensuring timely resolution and positive outcomes.

Requirements

• 8+ years of experience in client success, account management, or relationship management.
• 3–5+ years of experience in HCM, preferably in Workforce Management (WFM) or Time & Attendance solutions.
• Strong business acumen with the ability to connect client goals to outcomes.
• Experience managing complex, enterprise-level client relationships.
• Strong communication skills with the ability to engage executive stakeholders.
• Analytical and problem-solving skills with a proactive mindset.
• The ability to travel up to 10-15% with the potential for international travel.
• A college degree is great but not required.

Qualifications

• Preferred Qualifications: Experience in program or project management, familiarity with Salesforce or similar CRM platforms, experience working cross-functionally across Sales, Product, Support, and Services, exposure to workforce technology or SaaS environments.

Benefits

• Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Pay

USD $86,600.00 - USD $161,600.00 / Year*

Schedule

A flexible hybrid model with 3 days per week in the office. Associates may also have the option to work remotely.