WorkForce Software, Senior Client Success Manager
Responsibilities
- Client Partnership: Own the success of your clients, acting as a strategic partner who wakes up every day focused on driving measurable customer outcomes and helping clients realize the full value of our products and solutions.
- Lifecycle Ownership: Own the end-to-end customer lifecycle—from onboarding through renewal—driving a proactive, outcomes-focused approach by defining success plans, establishing clear KPIs, and ensuring accountability so customers consistently achieve their desired business outcomes.
- Performance Management: Oversee SLAs, product adoption, client satisfaction, and root cause analyses to ensure strong account performance.
- Growth & Retention: Identify and support expansion opportunities while strengthening retention strategies in partnership with Sales.
- Cross-Functional Collaboration: Work closely with Product, Support, Services, and Sales teams to deliver seamless client experiences and continuous improvement.
- Issue Resolution: Lead client communications, including escalations, ensuring timely resolution and positive outcomes.
Requirements
- 8+ years of experience in client success, account management, or relationship management
- 3–5+ years of experience in HCM, preferably in Workforce Management (WFM) or Time & Attendance solutions
- Strong business acumen with the ability to connect client goals to outcomes
- Experience managing complex, enterprise-level client relationships
- Strong communication skills with the ability to engage executive stakeholders
- Analytical and problem-solving skills with a proactive mindset
- The ability to travel up to 10-15% with the potential for international travel
- A college degree is great but not required
Qualifications
- Preferred Qualifications: Experience in program or project management, familiarity with Salesforce or similar CRM platforms, experience working cross-functionally across Sales, Product, Support, and Services, exposure to workforce technology or SaaS environments
Benefits
- Medical, Dental, Vision, Life Insurance
- Matched Retirement Savings
- Wellness Program, Short-and Long-Term Disability
- Charitable Contribution Match
- Holidays, Personal Days & Vacation
- Paid Volunteer Time Off
Pay
USD $86,600.00 - USD $161,600.00 / Year*
Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
Schedule
A flexible hybrid model with 3 days per week in the office. Associates may be required to travel up to 10-15% with the potential for international travel.
Company Information
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
We have received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.
Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
To apply, please visit: https://jobs.adp.com/