Workforce Program Coordinator

About the role

Collaborate with UI Bureau Managers and other IWD units to evaluate and resolve operational problems and issues in the UI Tax program. Respond to US Department of Labor requests relating to employer liability, status determinations, and tax auditing issues. Demonstrate knowledge of US Department of Labor performance standards and collaborate with Tax Bureau Managers to translate standards into performance expectations. Domicile will be determined based on the hired candidate’s location at one of our Iowa WORKS Centers: Des Moines, Cedar Rapids, Council Bluffs, Sioux City, Spencer, Ottumwa, Burlington, Davenport, Dubuque, Denison, Fort Dodge, Waterloo, or Mason City, IA.

Responsibilities

• Responsible for independently overseeing, planning, and organizing quality review activities for the IWD Tax Bureau.
• Analyze management concerns related to staff procedural errors and provide recommendations to department and division leadership.
• Identify issues in work processes and workflow by conducting studies on staff behavior across various scenarios.
• Review existing policy and develop specialized program studies based on collected data.
• Recommend solutions to reduce errors within the Iowa Unemployment Insurance program and communicate findings to management.
• Compile all departmental procedures, workflows, and policies for evaluation, removal, or update to ensure compliance with USDOL regulations outlined in the ETA 407 Handbooks.
• Draft future procedural, process, and policy changes for review by legal counsel and division leadership to support the efficient and effective operation of the UI Tax Program.
• Provide accurate data to leadership to support decisions on potential law, policy, and procedural improvements.
• Keep staff informed of management goals and planned changes.
• Complete all aspects of the UI Tax procedures, processes, and policy functions to maintain a comprehensive and up-to-date manual for the department.
• Maintain a working knowledge of State and Federal Employment Security Law, Bankruptcy Law, and Civil Law regarding UI Tax.
• May confer with employers, accountants, attorneys, legislators and agency personnel regarding the Iowa Employment Security Law.
• Participate in committees and assist other departmental personnel in the completion of other Tax related projects as assigned by supervisor.
• Review findings of Quality