Workforce Planning and Recruiting Specialist

Activated Insights, a leading Software-as-a-Service (SaaS) company in the long-term and post-acute care space, empowers North America’s fastest-growing labor market—long-term and post-acute senior care. Founded in 2008, our technology, surveys, and training solutions serve organizations ranging from small businesses to billion-dollar care providers, impacting the lives of hundreds of thousands of seniors annually. With over 250 team members, 7,000 customers, and 23,000+ sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.

About the role

The Workforce Planning & Recruiting Specialist plays a critical role in ensuring the Satisfaction Research Call Center (SRC) is fully staffed, prepared, and operating efficiently each day. This highly visible, hands-on position blends strategy with day-to-day execution—from forecasting hiring needs to opening the office each morning—setting the tone for a productive and positive work environment. If you enjoy building teams, solving staffing challenges, and creating structure in a fast-paced environment, this is an opportunity to make a meaningful impact.

Responsibilities

• Forecast staffing needs based on business demands and performance goals.
• Manage the full-cycle recruiting process including sourcing, interviewing, and hiring.
• Coordinate onboarding and training to ensure new hires are set up for success.
• Represent the organization at hiring events and within the community.
• Create and manage employee schedules across multiple teams.
• Monitor attendance, staffing levels, and coverage needs.
• Ensure schedules align with operational demands and performance targets.
• Adjust staffing plans proactively based on trends and business needs.
• Support employee engagement and retention initiatives.
• Monitor turnover trends and implement strategies to improve retention.
• Partner with leadership to address staffing challenges and improve team performance.
• Maintain a positive and productive team environment.
• Maintain accurate employee data, schedules, and timecards in Paycom.
• Ensure compliance with company policies and attendance standards.
• Monitor key staffing and performance metrics.
• Open and prepare the office daily to ensure operational readiness.
• Partner with leadership to improve hiring, staffing, and retention strategies.
• Communicate staffing updates, challenges, and solutions proactively.
• Support process improvements related to workforce planning and scheduling.
• Meet monthly hiring and interview completion goals.
• Accurately forecast staffing needs at least two weeks in advance.
• Maintain optimal staffing levels to support operational efficiency.
• Ensure schedules are completed accurately and on time.
• Monitor and improve retention and turnover trends.
• Maintain compliance with attendance and timekeeping standards.
• Continuously identify opportunities to improve staffing and scheduling processes.

Requirements

• High school diploma required.
• Experience in hiring, staffing, scheduling, or workforce management preferred.
• Experience with Paycom or similar HRIS systems preferred.
• Proficiency in Microsoft Excel, including data tracking and basic formulas preferred.

Skills

• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Effective communication skills, both written and verbal.
• Detail-oriented with a focus on accuracy.
• Analytical mindset with the ability to make data-driven staffing decisions.
• Self-starter who is proactive and solutions-oriented.

Benefits

• Medical, dental, and vision insurance (medical cost shared; dental and vision employer-paid).
• Employer-paid life and disability coverage.
• Managed Flexible Time Off (~20 days annually).
• 10 paid holidays.
• $250 annual wellness reimbursement.
• HSA & FSA options.
• Employee Assistance Program (EAP).
• Virtual healthcare access.

Schedule

This is an onsite position at our office in Idaho Falls, ID.