Workforce Planning Analyst

This is a Fully Remote Job About Our Client:The organization operates within the health care industry, focusing on simplifying the health care experience and improving community health by removing barriers to quality care. It addresses challenges related to accessibility, affordability, and equity in health care, impacting millions of people through its services. About the Opportunity:The WORKFORCE PLANNING ANALYST role supports strategic workforce planning and analytics to transform contact centers into a competitive advantage. This position is responsible for analyzing, forecasting, and presenting data-driven insights to optimize operational and business planning. The role is impactful in improving workforce efficiency and supporting decision-making processes that contribute to the organization's responsiveness and effectiveness. Responsibilities:Provide project updates and tracking to operational partners across multiple business segmentsCollaborate with demand and supply workforce and operational teamsLead and own projects across various business segments and vendor partnershipsDevelop creative solutions using data management and analyticsCommunicate insights to all levels of leadership through written, visual, and oral formatsUse data to identify opportunities related to metrics and resource efficiencyUnderstand financial drivers and support daily decisions with segment and vendor leadersPromote root cause analysis to reduce variation and defects in processesImprove processes to optimize performance and valueAct as a strong change agent and overcome obstaclesAnticipate customer needs and proactively identify solutionsIndependently solve complex problems and identify new solutionsPlan and prioritize work to meet objectives and timelines Requirements:Undergraduate degree or equivalent work experienceMinimum 2 years of experience in service operations, call center, or workforce managementMinimum 2 years experience with workforce management software (e.g., IEX, Aspect)Minimum 1 year of project leadership or management experienceExperience using analytical and communication tools such as Excel and PowerPoint Pay Range and Compensation Package:The hourly pay range for this role is $29.00 to $52.00 based on full-time employment Benefits & Perks:401(k) contribution Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.