Workforce Optimization Program Manager

About the Role

Reporting to the Workforce Operations Strategy & Optimization Leader, this role focuses on driving operational process optimization and efficiencies across all aspects of the workforce. This includes identifying opportunities, participating in solution design, technology selection and integration, and implementation. The ideal candidate will lead project management components while leveraging subject matter expertise in talent acquisition, HR processes, onboarding, orientation, and labor management.

Responsibilities

• Process Optimization & Operational Excellence:
  • Analyze current workforce and recruitment workflows and tools to identify improvement areas.
  • Develop, document, and implement scalable processes to enhance user experience and effectiveness.
  • Ensure compliance with policies, legal and regulatory requirements, and industry best practices.
  • Work cross-functionally with HR, IT, and other departments to improve systems and tools.
• Project Management & Strategic Initiatives:
  • Manage and report on recruitment and workforce-related projects (e.g., system implementations, process automation, reporting enhancements).
  • Drive continuous improvement using data insights and stakeholder feedback.
• Data & Technology Management:
  • Support monitoring of workforce metrics and KPIs to identify trends and opportunities.
  • Partner with HRIS and IT teams to optimize applicant tracking systems (ATS), core HR, onboarding, and other systems.
  • Support system migrations, integrations, and user training.
• Stakeholder Collaboration & Support:
  • Serve as a key resource for recruiters, hiring managers, and HR teams in process implementation and troubleshooting.
  • Provide training and documentation to ensure alignment with updated policies and systems.

Qualifications

• Requirements:
  • Bachelor’s degree in Business Administration, Economics, or similar field (additional 5 years of experience may substitute for degree).
  • High school diploma/GED required.
  • 2+ years of experience in recruitment operations, HR project management, or process improvement.
  • Advanced knowledge of Microsoft PowerPoint, Word, and Visio.
  • Intermediate Excel proficiency (pivot tables, VLOOKUP).
  • Ability to manage multiple projects in a fast-paced environment.
  • Strong understanding of workforce technology (ATS, HR systems, labor/productivity tools).
  • Excellent organizational, communication, and stakeholder management skills.
• Preferred Qualifications:
  • Experience in healthcare recruiting or workforce management.
  • Familiarity with ATS, CRM, workforce planning, or HR systems.
  • Experience with large-scale change initiatives or system rollouts.
  • Knowledge of recruiting metrics and workforce analytics.
  • Comfort leading virtual training sessions and developing user guides.
  • Project management certification (PMP, Agile, Lean, Six Sigma) is a plus.

Pay

Base pay: $85,250 - $120,000 annually. Compensation depends on location, qualifications, and experience.

Benefits

• Medical, dental, vision, disability, AD&D, and life insurance
• Paid time off (vacation & sick leave)
• Discretionary 401k match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Voluntary benefits: pet insurance, legal insurance, accident/critical illness insurance, long-term care, elder & childcare, auto & home insurance
• Paid sick leave and other leave benefits as required by law