Workforce Management Lead

About the role

The Senior Workforce Management Product Lead will lead the strategy, design, and global deployment of Workforce Management solutions, with a primary focus on Workforce Software (WFS), Time & Attendance, and integrations with Workday, payroll, and other enterprise systems. This role will partner closely with HR, Payroll, IT, Enterprise Architecture, business stakeholders, and external vendors to define requirements, design scalable processes, and ensure compliance with global labor and pay requirements.

Responsibilities

• Lead the implementation and rollout of global Workforce Management solutions.
• Manage Workforce Software (WFS) projects, including Time & Attendance and pay rule configuration.
• Gather business requirements and help design effective Workforce Management processes.
• Partner with HR, Payroll, IT, and business teams to ensure solutions meet business needs.
• Support integrations with Workday, ADP, Kronos/UKG, payroll, and other enterprise systems.
• Manage multiple country deployments, timelines, risks, and priorities.
• Work with vendors and implementation partners to ensure successful project delivery.
• Ensure solutions meet local labor, payroll, union, and Works Council requirements.
• Develop deployment plans, roadmaps, business cases, and project updates.
• Communicate project status, risks, and recommendations to key stakeholders and leadership.
• Support change management and user adoption for new processes and systems.
• Identify opportunities to improve and standardize Workforce Management processes globally.

Skills

• Ability to lead global deployments with minimal supervision
• Ability to manage multiple country deployments simultaneously
• ADP integration experience
• Change management experience
• Elevator, industrial, service, or union workforce experience
• Experience developing deployment roadmaps, business cases, and governance materials

Qualifications

• Ability to work flexible hours to support global teams and time zones
• 5+ years Workforce Management experience