Workforce Management Forecaster

About the role

Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline. As a Workforce Management Forecaster, you'll use data-driven insights to guide workforce planning for Customer Service teams across Uline’s 15 North American locations. Join a high-performing team that takes pride in accuracy and ensures we deliver a best-in-class customer experience. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Responsibilities

• Develop and maintain forecasts for 1000+ Customer Service employees, ensuring teams are staffed to meet customer demand.
• Analyze customer demand, order volume and sales trends using weighted averages, indexing, seasonality and trend analysis to guide staffing plans.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Conduct root cause analyses to identify workforce management forecasting and scheduling process improvements.
• Effectively communicate data trends and expected outcomes to leadership, including senior management.

Requirements

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• 2+ years of forecasting experience.
• Experience with workforce management scheduling software preferred.
• 3+ years of Excel experience with strong knowledge of formula definitions.
• Detail-oriented with strong problem-solving, analytical and time-management skills.

Benefits

• Complete health, dental and vision coverage and 401(k) with 6% match starting day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace.