Workforce Enablement Professional 1

About the role

12‑month onsite position, 5 days a week, 1st shift 8AM–5PM Monday–Friday. The candidate may need to drive a company vehicle around campus to deliver computer equipment; an MVR check will be requested via Certiphy with education and background screening. A drug screen is required.

Requirements

• Minimum of 2 years desktop support for PCs, laptops, and peripherals
• Minimum of 2 years onsite and remote support experience
• Minimum of 2 years supporting mobile devices (Apple devices preferred)
• High School Diploma required; Associate’s or Bachelor’s degree preferred
• Valid driver’s license required
• Outstanding customer service and organizational skills
• Excellent communication and time management skills
• Excellent working knowledge of ITIL v3 processes in an IT service delivery environment
• Fluent in Microsoft Office products (Word, Excel, PowerPoint)
• Ability to lift 50 pounds

Responsibilities

• Work on customer focus projects, Digital Workplace consulting, and hands‑on technical support and operations
• Assist in projects around mobile, IT applications, and end‑user computing hardware
• Provide clear and timely updates to project leaders
• Present complex technical information to non‑technical audiences in a clear, easy‑to‑understand manner
• Take ownership of incidents and act decisively to maintain customer IT productivity
• Provide technical consultancy to specific groups, helping them leverage existing tools
• Proactively engage business functions to understand processes and suggest productivity improvements
• Manage day‑to‑day IT activities at the site, working independently within company guidelines to maintain seamless operations
• Provide 2nd‑level technical resolution (in‑person or remote) for field‑based and specialty spaces (GxP, Labs, R&D, etc.)
• Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure

Schedule

12 months onsite, 5 days per week, 1st shift 8:00 AM–5:00 PM, Monday–Friday.

Benefits

Competitive compensation and comprehensive benefits including medical, dental, vision, and retirement options.