US_ Workforce Enablement Professional I_CO

Location: Indianapolis, IN (46256) • Duration: 12 months with possible extension

Responsibilities

• Work on customer-focused projects, Digital Workplace consulting, and hands-on technical support and operations.
• Assist in projects around mobile, IT applications, and end-user computing hardware.
• Provide clear and timely updates to project leaders.
• Present complex technical information to a non-technical audience in a clear and easy-to-understand manner.
• Take ownership of incidents and act decisively to ensure customer IT productivity.
• Provide technical consultancy for specific groups and help them leverage existing tools for their benefit.
• Proactively approach business functions to understand their processes and suggest methods to increase productivity.
• Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
• Provide 2nd-level technical resolution (in-person or remote) for field-based and specialty spaces (GxP, Labs, R&D, etc.).
• Take ownership of incidents, troubleshoot across network and system infrastructure, and restore user productivity.

Requirements

• Minimum of 2 years of desktop support for PCs, laptops, and peripherals.
• Minimum of 2 years of onsite and remote support experience.
• Minimum of 2 years of experience supporting mobile devices (Apple devices preferred).
• High School Diploma required; Associate’s degree or Bachelor’s preferred.
• Valid Driver’s license required.
• Outstanding customer service and organizational skills.
• Excellent communication and time management skills.
• Excellent working knowledge of ITIL v3 processes in IT service delivery.
• Fluent in Microsoft Office Products (Word, Excel, PowerPoint).
• Ability to lift 50 pounds.

Pay

$29/hr