Workforce Development CIES Program Coord

Position Summary

The Competitive Integrated Employment Services (CIES) Program serves the parents of children receiving TAFDC. The program uses a 2-generation approach to assist families in attaining education, training, and employment goals to ensure readiness for self-sufficiency. Areas of focus include identifying family strengths and barriers and partnering with family to develop and implement an individualized plan for self-sufficiency. The coordinator provides staff training and supervision, is responsible for data collection and reporting, and service delivery. Track, monitor, and report program outcomes. Develop processes for ongoing quality improvement of program implementation.

Requirements

• Proficient computer skills: using a mouse, email, Microsoft office, including knowledge of MS Word, Excel and email/internet platforms.
• Excellent verbal (in-person and phone), written, and interpersonal communication skills.
• Organizational skills and attention to detail.
• Judgment and decision-making.
• Ability to adapt to communication and presentation to meet the needs of the audience, including a wide variety of employers, social service providers, and participants.
• Understanding data capture and tracking methods.
• Knowledge of human development, including issues affecting diverse people from families with lower incomes facing employability barriers.
• Knowledge of social services and businesses in Franklin County, Hampshire County, Hampden County, and the North Quabbin region preferred.
• Knowledge of recovery resources and service providers in the service area.
• Experience with data management, data capture, tracking methods and analysis for outcome measurements.
• Development of effective, professional, supportive relationships with individuals in recovery and with other barriers to employment.
• Bi-lingual English/Spanish Preferred.