Workforce Coordinator, Audio Visual - Venetian

Position Overview

Responsible for coordinating regional workforce requests across both hotel and offsite operations while ensuring a high level of customer service. This position is responsible for coordinating several aspects of regional workforce sharing and scheduling for small to large events. This individual will strive to enhance the quality of the existing workforce through efficient planning, coordination, and training to reduce costs, increase labor efficiency, and improve both internal and external customer service. This position reports to a Divisional Workforce Manager.

Key Job Responsibilities

• Workforce Coordination
• Works with both offsite and hotel locations to coordinate upcoming workforce needs.
• Proactively engage locations on large labor requests to increase customer service and lower potential labor costs.
• Assess labor requirements and make recommendations that would reduce the labor broker usage by matching appropriate skills sets with the requirements.
• Work with large properties that have significant labor needs to obtain upcoming event schedules, review labor requirements, and source labor from external regions or brokers as needed.
• Customer Service
• Closely works with individual team members to better understand their labor needs and provide support to help them take advantage of regional labor resources.
• Aim to improve the satisfaction and support for regional locations and exceed expectations wherever possible.
• Implements and maintains professional development guidelines outlined by our corporate teams and ensures service standards are always upheld.
• Participates in regular reviews of our labor brokers to ensure that these guidelines are implemented and maintained.
• Communication
• Maintain high communication standards, both verbally and in writing, to set, follow through, and meet and exceed expectations.
• Participates in labor calls and meetings between both offsite and hotel locations to gather needs and allocate regional labor resources.
• Works with your direct supervisor to assess training needs within the region and contribute to any scheduled trainings through scheduling support, logistics, material prep, and training.
• Reporting
• Provides regular feedback to your direct supervisor on areas of opportunity related to labor, trends, and progress throughout the year.
• Assists with assembling detailed reports and contributes to an overall evaluation of the regional labor needs.
• Tracks and reports out on any achieved savings and the status of current projects.

Job Qualifications

• 1-2 years of labor management experience
• Strong written and oral communication skills
• Strong analytical skills required, including Excel competency

Competency Group

See The Big Picture
Drive Results
Ensures Accountability
Manages Complexity
Value People
Collaborates

Work Environment

• Hotel Work: Moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
• Office Work: Primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

Pay and Benefits

Hourly Pay Range: $22.71 - $29.53
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise.
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