Workforce Coordinator, Audio Visual - Arizona/ New Mexico

Position Overview

Responsible for coordinating regional workforce requests across both hotel and offsite operations while ensuring a high level of customer service. This position is responsible for coordinating several aspects of regional workforce sharing and scheduling for small to large events.

Key Job Responsibilities

• Workforce Coordination
• Works with both offsite and hotel locations to coordinate upcoming workforce needs.
• Proactively engage locations on large labor requests to increase customer service and lower potential labor costs.
• Assess labor requirements and make recommendations that would reduce the labor broker usage by matching appropriate skills sets with the requirements.
• Work with large properties that have significant labor needs to obtain upcoming event schedules, review labor requirements, and source labor from external regions or brokers as needed.
• Customer Service
• Closely works with individual team members to better understand their labor needs and provide support to help them take advantage of regional labor resources.
• Aim to improve the satisfaction and support for regional locations and exceed expectations wherever possible.
• Implement and maintain professional development guidelines outlined by our corporate teams and ensure service standards are always upheld.
• Participate in regular reviews of our labor brokers to ensure that these guidelines are implemented and maintained.
• Communication
• Maintain high communication standards, both verbally and in writing, to set, follow through, and meet and exceed expectations.
• Participate in labor calls and meetings between both offsite and hotel locations to gather needs and allocate regional labor resources.
• Work with your direct supervisor to assess training needs within the region and contribute to any scheduled trainings through scheduling support, logistics, material prep, and training.
• Reporting
• Provide regular feedback to your direct supervisor on areas of opportunity related to labor, trends, and progress throughout the year.
• Assist with assembling detailed reports and contribute to an overall evaluation of the regional labor needs.
• Track and report out on any achieved savings and the status of current projects.

Job Qualifications

• 1-2 years of labor management experience
• Strong written and oral communication skills
• Strong analytical skills required, including Excel competency

Competency Group

Deliver World Class Service
Hospitality Ownership
Do The Right Thing
Demonstrates Self-Awareness
Drive Results
Ensures Accountability

See The Big Picture
Decision Quality
Manages Complexity
Value People
Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL: Link.

Work Environment

• Hotel Work: Moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Varies between moderately quiet to noisy volumes. Exposure to heights via lifts and ladders. Adheres to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
• Office Work: Irregular hours and on-call status including days, evenings, weekends, and holidays. Adheres to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

Pay and Benefits

INDOPER Hourly Pay Range: $18.93 - $24.60

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

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