WorkForce Coordinator

About the role

The Workforce Coordinator maintains an accurate workforce plan for Field Engineers, Field Specialists, and Field Operators for existing and upcoming jobs (short to tactical term, weekly to 3 months). They coordinate workforce resources, review forecasts and competency requirements, own the WPP KOP in the GeoUnit, and ensure processes are implemented effectively to support business metrics.

Responsibilities

• Maintain an accurate workforce plan focusing on Field Engineers, Field Specialists, and Field Operators for existing and upcoming jobs (weekly to 3 months).
• Coordinate workforce resources to ensure correct profiles are assigned for each confirmed job in a timely and efficient manner.
• Review activity forecasts and competency requirements for upcoming activity and ensure sufficient resources meet the generic job plan/forecast.
• Own the WPP KOP in the GeoUnit and ensure full implementation, adoption, and effectiveness of processes to support the business and drive associated metrics.
• Focus on planning, assigning, and deploying PSD Direct staff.
• Track job start/end dates in the planning system of record (iDistrict, Job Management and Planning (JMP), FDP) to coordinate scheduling and mobilization of personnel to/from and between rigs and service delivery locations.
• Identify the required competency profile for the job and review employee allocation with PSD Management.
• Assign employees to jobs in the planning system of record (iDistrict, JMP, FDP) and initiate relevant notifications to all involved parties.
• Evaluate local client‑specific competency requirements to ensure compliance of allocated workforce matches job requirements.
• Ensure employees are assigned to jobs in accordance with their field employee management plans as much as possible to comply with service delivery and competency development.
• When no field employee management plan is available, work with HR/OI to address employee competency gaps by assigning employees to the right jobs.
• Review workforce availability and work with the Workforce Planner for sharing (inward/outward) as required to cover imbalances.
• Coordinate with employees’ management on effective balance of days of rest, vacation, and rig days for field to ensure adherence to work schedules.
• Control crew size and crew composition for the area of responsibility.
• Initiate Workforce‑specific risk assessment for high‑risk short‑term jobs.
• Develop and implement contingencies for job and short‑term time horizons.
• Work with the organization to implement development plans and drive synergy across business lines.

Requirements

• High school diploma/GED required.
• Associate’s or Bachelor’s degree (HR, Business, Operations, Supply Chain, or similar) often preferred.
• 3–5+ years of experience in workforce coordination, resource scheduling, dispatching, operations coordination, field logistics, or similar roles.
• Experience supporting a field/operations organization (rotations, callouts, coverage planning, leave/backfill coordination).

Skills

• Strong proficiency in Excel (filters, pivots, basic formulas); comfort working with reports and trackers.
• High attention to detail and strong follow‑through.
• Ability to prioritize under time pressure and handle frequent changes.
• Customer‑service mindset and professionalism.