Workforce Center Manager

About the role

Full-time, exempt position located in Sapulpa, OK. Primary working hours are Monday–Friday, 8:00 am – 5:00 pm. Travel is required to fulfill job-related duties.

Compensation

Annual salary: $51,626.28; Hourly rate: $24.82 ($24.820327).

Supervisory responsibilities

This role supervises professional, paraprofessional, veterans’ employment representatives, and other office staff.

Position summary

• Provide oversight and leadership of Workforce Center operations to ensure conformity with applicable laws and regulations.
• Oversee employment supportive services, unemployment insurance services, other social services, and case management for job applicants, UI claimants, veterans, and employers.
• Develop and maintain collaborative relationships with community agencies, employers, and funders to align services with stakeholder needs.
• Coordinate with One-Stop Operators/Center Managers to ensure consistent, professional, customer-focused services.
• Maintain required safety and security protocols for workforce centers.

Essential functions

• Monitor workforce center performance of re-employment and unemployment insurance (UI) customer service procedures to ensure optimal delivery of services during business hours, including priority services for disabled veterans, veterans, and other special needs groups.
• Perform supervisory functions: staff duty assignments, office function coordination, work schedules, attendance management, timesheet approval, staff training, development, retention, performance evaluations, recruitment, and interviews.
• Provide cross-training for staff on all office duties to meet workforce center requirements professionally and timely.
• Utilize excellent customer-service skills to ensure optimal results and maintain an office environment conducive to friendly customer service.
• Coordinate with other agency work units as needed.
• Plan and conduct center team meetings.
• Plan, develop, and coordinate collaborative agency and employer relationships; act as community liaison for the Workforce Center area(s).
• Identify strategic business partners and develop relationships to increase employment opportunities for program participants.
• Support quality assurance and perform quality control for center activities with established safety and security protocols.
• Ensure direct reemployment services to UI claimants through Reemployment Services Eligibility Assessment and Eligibility Review Interview Programs and other employability services.
• Market agency services to businesses and community organizations.
• Interpret UI benefit provisions of Oklahoma and other-state UI laws to support staff, UI claimants, and employers.
• On-site attendance is essential for direct interaction with staff, clients, and office resources.

Valued knowledge, skills, abilities, and competencies

• Knowledge of: spelling, punctuation, and business English; business mathematics; modern office methods and procedures; employment practices and problems; current economic and social trends; community and social service providers; interviewing principles; social assistance requirements; veterans preference requirements; one-stop workforce initiatives; U.S. Department of Labor one-stop workforce initiatives; laws, rules, policies, and regulations of public employment service, unemployment compensation, job training, and social services programs; occupations and industries; basic psychology and human relations.
• Skills and competencies: excellent verbal and written communication skills.
• Ability to: maintain effective working relationships; work independently; deal effectively and courteously with people, especially subordinates; multi-task; exercise good management in evaluating case management situations; make decisions; anticipate, identify, and resolve problems; handle confidential work; evaluate situations and choose appropriate courses of action in accordance with law and agency policy; present ideas and facts effectively and accurately; interpret applicable state and federal laws and regulations; follow oral or written instructions.

Physical demands and work environment

Work is performed in an office setting with climate control and moderate noise level. Duties require talking, standing, walking, reaching with hands and arms, regular periods of sitting or standing, daily use of computer and phone, and occasional use of office machinery in accordance with safety and security protocols.

Minimum qualifications

• A master’s degree and one year of professional supervisory, managerial, or administrative experience; or
• A bachelor’s degree and two years of professional supervisory, managerial, or administrative experience; or
• An equivalent combination of education and experience.

Note: For each year of required education, one year of professional-level experience in social work, employment services, public administration, rehabilitation or disability services, counseling, vocational evaluation, or vocational rehabilitation may substitute for each year of required education.

Special skills/requirements

• Proficiency using Microsoft Office (Word, Outlook, Excel, Access, Teams), the Internet, and learning other software as needed.
• Ability to lift, carry, and move objects up to 25 pounds.