Workforce Absence Dir Client Services

About the role

For our client, we are seeking a Workforce Absence Dir Client Services to join the team of a leader in the Finance & Insurance space. This role is focused on client service leadership within workforce absence and claims-related programs, with an emphasis on strengthening account relationships and improving service delivery. The person in this position will partner with clients to refine service plans, manage renewals, and address complex operational issues that affect program performance. This is a highly relationship-driven role that also requires cross-functional coordination, commercial judgment, and attention to customer outcomes. Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Develop account management strategies to enhance client service plans
• Conduct pre-renewal visits to assess client satisfaction and performance
• Manage client renewals, contract revisions, and service instructions for complex programs
• Negotiate service plan improvements and changes with clients
• Coordinate invoicing and audits while resolving major customer service issues
• Identify cross-selling opportunities to enhance client relationships
• Supervise and guide personnel on programs requiring multiple Account Representatives

Qualifications

• Bachelor's degree preferred
• CPCU, AIC, or ARM designations are a plus
• 10 years of related experience, including 2 years in account management or 5 years as an adjuster with supervisory experience
• Strong understanding of workers' compensation, liability, and disability claims management
• Excellent communication, negotiation, and interpersonal skills
• Proficient in Microsoft Office and strong analytical skills

Benefits

• Participation in local insurance community through education and affiliations
• Support for quality programs within the organization
• Opportunities for professional development and performance discussions
• Potential for reasonable accommodations in the work environment

Pay

$110,000 – $130,000 annually