Workflow Processing Specialist - remote/hybrid

Scope of Responsibilities

• Works under general supervision.
• Follows standard procedures to accomplish assigned tasks.
• May assist in orienting and training employees.

Job Summary

Responsible for all aspects related to entering of medication orders and workflow management.

Responsibilities

• Responsible for daily preparation of call center workflow.
• Responsible for accurate data entry of incoming prescriptions and refills.
• Responsible for maintaining prescription refill requests.
• Responsible for Foundation Assistance management.
• Responsible as a backup for inbound/outbound calls as required.
• Responsible for accurately selecting billing and shipping methods for incoming patient orders.
• Provides clinical services in TherigySTM.
• Responsible for resolving customer service issues to ensure member satisfaction.
• Works with members to provide resolution to payment related issues on accounts/orders.
• Maintains and keeps reasonable production as determined by supervisor.
• May assist in orienting and training new employees.
• Completes all mandatory and regulatory training programs.
• Performs other duties as assigned.

Qualifications

• Attendance Requirements: Must be available, and on-time for scheduled work shifts. Must be able to work nights as required.
• Educational Requirements: Minimum: High School Diploma or GED. Preferred: Pharmacy technician or related certification.
• Experience: Past experience in a customer service related field. 6-12 months experience as a pharmacy technician.

Special Conditions Of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

KPH Healthcare Services, Inc.

is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.