Workflow Process and Documentation Analyst

Stellantis Financial Services (SFS) is the captive finance company for one of the world’s leading automakers and mobility providers, representing iconic brands such as Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. The company’s rapid growth creates opportunities to advance careers while delivering products and services that enhance the customer experience.

Position Summary

The Workflow Process and Documentation Analyst will be responsible for maintaining a detailed history of policy and procedural changes through a systematic version‑control and sign‑off/approval process. The role also contributes to the development, testing, and implementation of the company’s core systems.

Responsibilities

• Oversee all Business Operational Procedures for the Title Administration and Post Funding and Resolutions teams.
• Manage the systemic library, version control, and approvals of all process flows, policies, and procedures.
• Perform business reviews and special audits as required to ensure compliance with company policies, state, and federal guidelines.
• Assist business owners with identifying process improvement opportunities and implementing changes.
• Engage Compliance in process documentation, ensuring CTCQ’s “Critical to Compliance Quality” measures are embedded within the process, including accurate monthly reporting.
• Collaborate with business owners in the development of test cases, perform user acceptance testing, and troubleshoot process and system issues.
• Assist with the development of presentations, meeting minutes/action items, and reports.
• Perform other ad‑hoc duties as assigned.

Qualifications

• Minimum 2 years’ experience in lending, titling, or a related role.
• High school diploma and/or GED.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Ability to write advanced correspondence.
• Detail‑oriented with a keen eye for accuracy and the ability to multitask effectively.
• Ability to work collaboratively as part of a team and independently.
• Intermediate knowledge of the MS Office Suite, including Excel, Word, Visio, and PowerPoint.

Preferred Qualifications

• Auto‑industry experience and process‑improvement or Six Sigma team experience.
• Bachelor’s degree in Business Administration or a combination of education and experience.
• Experience with MS Project.
• Bilingual ability.
• Overtime may be required during month‑end volume increases and for other tasks/assignments.
• Travel 0‑10% on an as‑needed basis; reliable transportation and residence within commuting distance to Houston, TX.
• Physical demands: ability to sit for long periods, stand, walk, maintain close vision for computer work, speak, hear, and lift/move up to 10 lb.

Applicants must be authorized to work in the United States; Stellantis Financial Services will not sponsor work visas for this position.