Process Documentation Analyst

We are looking for a Process Documentation Analyst to support a contract engagement with a client in Minneapolis, Minnesota. This Contract position will focus on capturing, organizing, and clarifying operational workflows across multiple service areas.

About the role

Help teams build consistent process documentation that improves visibility and accountability. The role partners closely with stakeholders to translate complex day-to-day activities into clear maps, role definitions, and practical reference materials that support ongoing process improvement.

Responsibilities

• Lead discovery meetings with program leaders, subject matter experts, and operational stakeholders to gather detailed information on current workflows and decision points.
• Create clear process maps and written documentation for priority enterprise and program activities across multiple departments and service environments.
• Develop RACI frameworks that define ownership, accountability, consultation, and communication responsibilities for key processes.
• Analyze how teams, systems, and handoffs interact to document end-to-end workflows with accuracy and consistency.
• Standardize process artifacts so documentation is easy to use, maintain, and reference across the organization.
• Visit selected program and office locations to observe operations and ensure documentation reflects real-world practices in different settings.
• Partner with process owners to validate findings, resolve documentation gaps, and refine materials based on stakeholder feedback.
• Support broader process improvement efforts by identifying inefficiencies, redundancies, and opportunities for clearer operating procedures.

Requirements

• Prior experience documenting business or operational processes in a structured and detail-oriented environment.
• Demonstrated ability to build process maps and workflow documentation for cross-functional teams.
• Experience creating RACI charts or similar responsibility matrices for complex initiatives.
• Excellent verbal and written communication skills, including the ability to facilitate working sessions with diverse stakeholders.
• Strong attention to detail with the ability to organize large amounts of information into clear, practical documentation.
• Comfortable traveling to multiple work sites as needed to understand different operating models and service settings.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.