Workers' Compensation Supervisor 1 - Workers' Compensation Claims Management Supervisor 1

Location: St. Paul
Telework Eligible: Yes (up to 50% hybrid telework arrangement; additional onsite attendance may be required for team meetings or as requested by management)
Full/Part Time: Full-Time
Regular/Temporary: Unlimited

About the role

The Risk Management Division (RMD) operates Minnesota state government's self-insurance program, along with the state workers' compensation and safety program. The division also insures the state's assets and provides property and casualty coverage. The Workers' Comp (WC) unit takes a proactive approach with a focus on safety and loss control efforts that strive to minimize the incidence of injuries, accidents, and other damages and losses.

We are seeking multiple WC Supervisor 1s to plan, direct, and supervise activities of the Workers' Compensation Claims Specialists (working title of claims adjusters) to ensure that claims accepted, denied, settled, paid, and recovered are in compliance with Minnesota Workers' Compensation laws; protects the assets of the State Compensation Revolving Fund in these areas of responsibilities; and ensures the proper utilization of resources within the unit.

Responsibilities

• Supervising a team of claims specialists/adjusters, providing performance management, and assigning claims based on their position level.
• Monitoring progress and reassigning cases that become complex or require escalation.
• Establishing and maintaining workflow guidelines, claims, procedures, and standards which meet legal timelines and client expectations.
• Assisting the WC Claims Manager in the development, implementation, and maintenance of effective training programs.
• Assisting the WC Supervisor 2 to provide responsible financial management of the State Compensation Revolving Fund.
• Managing a caseload of complex and difficult claims.

Requirements

• Three (3) years of experience performing, leading, and/or consulting on workers' compensation claims management for a self-insured employer, third party claims administrator, insurance carrier, occupational/rehabilitation provider, governmental employer, or similar environment. Workers' compensation claims management experience would include handling of claims involving time loss from work and other indemnity-related claims, along with applying laws and case laws to claims.
• Experience in a supervisory, project manager, or team lead position that includes assigning, coaching, training, reporting on the work activities of others, and/or engaging in performance management-based conversations.
• Knowledge of generally accepted accounting principles (GAAP) and financial management to monitor budgetary activities.
• Effective interpersonal, human relations, and communication skills to work with a variety of individuals at all levels and with varying backgrounds and skills.
• Ability to handle a large volume of work while maintaining accuracy and meeting deadlines.
• Computing experience for storage and retrieval of information necessary to organize and analyze data.

Preferred Qualifications

• Education and/or training in a medical or legal profession.
• Medical or legal terminology gained through training or experience.
• Experience with subrogation requirements, processes, and responsibilities.
• Experience working for federal, state, municipal, or tribal governments/organizations.
• Understanding of state and agency procedures in accounting.
• Experience training others (internal and external), facilitating meetings, making presentations, and contributing to conflict management/resolution.
• Experience with the Minnesota Government Data Practices Act.

Additional Requirements

Successful applicants must pass a criminal background check through American DataBank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.

Pay

$34.71 - $50.25 / hourly; $72,474 - $104,922 / annually

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
• Support to help you reach your career goals:
  • Training, classes, and professional development
  • Tuition reimbursement
  • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
• Employee Assistance Program (EAP) for work/life support:
  • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
  • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
  • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources, and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.