Workers Compensation Manager

About the role

KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. If this sounds like you, then why wait, APPLY TODAY!!

Essential Duties and Responsibilities

• Manages severe loss claims within company standards and best practices.
• Processes workers compensation claims, conducting investigations and coordinating with carrier and internal legal team as appropriate.
• Reviews compensable issues and determines dispositions including continuance or denial of cases within scope of authority.
• Tracks and monitors claims occurrences.
• Identifies opportunities to address safety issues and provides recommendations based on supporting analysis of claims activity.
• Works to oversee claims management for East or West division of the company across multiple verticals within the business.

Additional Key Responsibilities

• Effectively handle information and reports while maintaining the strictest confidentiality.
• Manage regular preparation of relevant management reports, including weekly, monthly, quarterly and year-end reports.
• Respond to worker’s compensation questions from company leadership, former employees, insurance carrier, claims administration vendors, representatives and government agencies in a timely manner.
• Properly document and maintain worker’s compensation claims activities, documents, interactions and related materials in designated applications.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, or participating in professional societies.

Knowledge, Skills and Competencies

• Must be bilingual with ability to read and write in Spanish.
• Proficiency in OSHA General Industry standards, state safety statutes and local municipal regulations.
• Claim process management; loss prevention strategy.
• Management across multifunctional, multi-vertical large business in service industry (providing retail, hospitality, institutional and commercial cleaning, building custodial and landscaping services).
• OSHA certification preferred, but not required; may complete within first year of employment, general administration, compliance and reporting.
• Safety program(s) development and delivery (training and communications).
• TPA and other insurance program coordination.
• Industry specific safety training; chemicals, equipment use and repairs, procedures for performing labor and related safety measures.
• Data review and analyses.
• Facilities and building maintenance services industry.

Education and Experience Requirements

• Experience Required: 10 years direct experience managing workers compensation claims across for large companies managing claims associated with severe loss.
• Claims management experience in industrial and or chemical cleaning, building and or landscaping where operation of equipment and proper handling of tools and chemicals is essential.
• Education: Bachelor’s degree in business or risk management-related field or equivalent experience.