Workers Compensation Claims Technician

About the role

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Responsibilities

• Performs routine processing of the least complex claims, following established procedures.
• Receives new claim notices, confirms coverage, verifies applicability of coverage to the claim, and establishes a claim file.
• Within designated authority, reviews routine claims utilizing preset procedures to determine claim resolution.
• On a limited basis, collaborates with insureds, claimants, and repair or replacement suppliers for routine matters.
• Following preset procedures verifies accuracy and validity of bills and estimates.
• Obtains backup documentation as necessary to substantiate claims.
• Utilizing preset procedures, identifies depreciation or subrogation potential in first-party claims, and utilizes medical and pharmaceutical fee schedules in workers' compensation claims.
• Maintains files and prepares standard statistical reports as requested.
• May provide assistance and/or training to other Claims Technicians.
• May assist in special project work.
• May update the claims systems.

Skills

• Knowledge of claims handling procedures and documentation.
• Knowledge of applicable insurance products.
• Good interpersonal and communication skills.
• Demonstrated ability to work at high levels of productivity and quality.
• Ability to work independently on multiple tasks.
• Detail-oriented.
• Knowledge of Microsoft Office Suite as well as other business-related software.
• Is externally focused.

Qualifications

• High school diploma, GED or equivalent.
• Some college preferred.
• Typically a minimum three years of experience.

Pay

In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

Benefits

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.