Workers Compensation Claims Supervisor (Midwest Region)

Key Expectations for the Claims Supervisor Role

• Accountability and Feedback: Ensure that the team receives regular, high-quality feedback to drive accountability.
• Team Metrics: Maintain weekly metrics in the green. If a team member is not meeting expectations, develop and document plans with the Claims Manager to improve performance.
• Quality Service Review (QSR) Scores: Achieve monthly QSR scores of 90%+ for the team and address any underperformance with actionable plans.
• Monthly Meetings: Arrange monthly meetings with the team to align on goals, discuss challenges, provide training, and foster collaboration.
• Customer Service Survey Scores: Maintain an average score of 1.30 or less. Use survey results as coaching opportunities and ensure follow-up discussions.
• Mentorship and Teammate Development: Act as a mentor and actively contribute to developing your team of adjusters.

Experience Requirements

• The ideal candidate must have substantial experience in the Midwest region and possess a strong background in achieving results.
• We are looking for a critical thinker who is eager to collaborate with other like-minded professionals to drive growth and strengthen our business.
• A minimum of 1-5 years of claims supervision is required.

About the company

At Cottingham & Butler Claims Services, we sell a promise to help our clients through life's toughest moments. To ensure we keep that promise, we hold ourselves to a set of principles that we believe position our clients and our company for long-term success. Our Guiding Principles are not just words on paper, they are a promise we make to ourselves and our clients.

• We hire and develop amazing people that have an insatiable desire to succeed, are committed to learning, and thrive on challenges.
• We pride ourselves on serving our clients' best interests through quality service, innovative solutions, and constantly evaluating our performance.
• We have embraced and are guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday.
• Ultimately, we get more energy from the future we are creating for our people, our clients, and our company than from our past success.
• We are very optimistic about the future and have incredibly high expectations for our people and our performance.
• We also understand that our growth is fueled by becoming better, not bigger – growth funds investments in new resources to better serve our clients and provide the career opportunities our employees want and deserve.