Workers Compensation Claims Supervisor

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job summary

Acrisure is seeking an experienced Workers' Compensation Claims Supervisor to lead a team of claims professionals while ensuring exceptional claim handling, client service, and operational performance. This role is responsible for providing technical leadership, coaching adjusters, overseeing complex workers' compensation claims, and ensuring claims are managed in accordance with company standards, client expectations, and applicable regulations.

Responsibilities

• Lead, coach, and develop a team of approximately 4 to 6 workers' compensation claims professionals
• Serve as the primary technical resource for escalated workers' compensation claim questions and complex claim strategy
• Oversee claim handling activities to ensure compliance with company standards, client requirements, and applicable state regulations
• Review complex claims involving compensability, coverage, litigation, reserving, settlements, and benefit determinations
• Maintain workload, productivity, and claim quality while supporting timely claim resolution
• Provide regular coaching, mentoring, and performance feedback to help develop adjusters and strengthen technical expertise
• Approve claim settlements, reserve changes, and other claim decisions within established authority
• Support litigation management, vendor oversight, and cost containment strategies to achieve quality claim outcomes
• Ensure timely statutory filings, accurate documentation, and compliance with client handling instructions
• Lead team meetings and establish accountability for operational goals and follow-up activities
• Build strong relationships with clients, brokers, insureds, and internal leadership while supporting exceptional customer service
• Participate in claim reviews, operational planning, and continuous improvement initiatives
• Perform additional duties and projects as assigned

Requirements

• Extensive workers' compensation claims experience required
• Demonstrated expertise handling complex workers' compensation claims, including litigation, reserving, settlements, and claim strategy required
• Previous leadership, supervisory, or team lead experience strongly preferred
• Experienced Senior Workers' Compensation Adjusters with demonstrated leadership ability are encouraged to apply
• Strong knowledge of workers' compensation laws, regulations, and claims administration practices required
• Ability to coach, mentor, and provide technical guidance to claims professionals
• Experience overseeing claim quality, performance, and operational workflows beneficial
• General liability or commercial auto claims experience considered an asset
• Excellent communication, relationship-building, and problem-solving skills
• Strong organizational skills with the ability to balance leadership responsibilities and technical claim oversight
• Proficiency with Microsoft Office and claims management systems required
• Ability to work effectively in a fully remote environment
• Willingness to travel occasionally for team meetings, client visits, conferences, or business needs

Qualifications

• Associate's or Bachelor's degree in Business, Insurance, Risk Management, or a related field beneficial
• Workers' Compensation certification highly beneficial
• Industry designations such as AIC, CPCU, ARM, WCCA, or similar professional certifications considered an asset

Why Join Us

We offer a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

Additionally, Acrisure is committed to making a lasting impact on the communities it serves, pledging more than $22 million through partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania, and Blythedale Children's Hospital in Valhalla, New York.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.