Workers' Compensation Claim Supervisor

Location: Irvine, CA (reporting remotely)

About the role

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations.

The California Workers' Compensation Claim Supervisor oversees the investigation, adjustment, and supervision of assigned claims while leading a team responsible for multiple client accounts, including photography, PEO, tree trimming, and extermination industries. This position may be used as an advanced training role for future management opportunities. The Supervisor is accountable for delivering exceptional claim service, developing staff, maintaining compliance with Corporate Claim Standards and client-specific requirements, and ensuring quality outcomes for CCMSI clients.

Responsibilities

• Supervise and direct all claim activity for assigned accounts, ensuring compliance with CCMSI claim handling standards, client-specific requirements, and applicable laws.
• Investigate, evaluate, adjust, reserve, and resolve claims within established authority levels and industry best practices.
• Oversee claim-related expenses, payments, settlements, and vendor services to ensure appropriate, cost-effective claim management.
• Direct the handling of complex and litigated claims while providing guidance and support to claim staff.
• Train, mentor, and develop team members through ongoing coaching, education, and performance oversight.
• Maintain accurate claim documentation, diary management, and quality standards across assigned accounts.

At CCMSI, we seek supervisors who are strong people leaders, understand the impact every claim has on an individual's livelihood, hold themselves and their teams accountable, and view challenges as opportunities to develop talent and drive excellence.

Requirements

• 10+ years of Workers’ Compensation claims handling experience, including full claim investigation, evaluation, and resolution.
• 3+ years of prior supervisory or people-lead experience within Workers’ Compensation.
• SIP Certification
• Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment while maintaining quality and service standards.
• Strong understanding of California Workers’ Compensation regulations, claim practices, and compliance requirements.
• Active Workers’ Compensation adjuster license in California.
• Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.
• Working knowledge of entry- and mid-level WC adjusting roles and workflows.

Nice to Have

• Bachelor’s degree or equivalent combination of education and experience.
• Experience supporting multiple accounts, including: PEO, tree trimming, banking, exterminators, and photography.
• AIC, CPCU, or ARM preferred
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Benefits

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

Pay

Salary Range: $90,000 - $105,000 (depending on experience)

Schedule

8:00am - 4:30pm (PST)

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

Core Values

• Lead with transparency – We build trust by being open and listening intently in every interaction.
• Perform with integrity – We choose the right path, even when it is hard.
• Chase excellence – We set the bar high and measure our success. What gets measured gets done.
• Own the outcome – Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together – Our greatest victories come when our clients succeed. We don’t just work together—we grow together.