Workers' Compensation Analyst

About the role

The UCSC Office of Risk Services and Occupational Health supports the campus community by identifying, assessing, mitigating, and monitoring risks that could impact the institution’s faculty, staff, students, operations, assets and reputation. The department recommends strategies to reduce or eliminate risks, and administers the university’s insurance programs to facilitate maximum recovery from accidental losses.

Responsibilities

• Workers' Compensation Case Coordination:
  • Provide support with work status reports and transitional return-to-work programs for assigned workers' compensation cases.
  • Analyze complex loss areas and compile initial claims data; identify missing information; input essential data; prepare and send initial notifications; maintain confidential claim files.
  • Aid in implementing risk control programs and strategies to prevent losses and reduce insurance premiums.
  • Update emergency medical providers with workers' compensation billing data and contact information.
  • Support administration of claimant DWC 1 forms and the workers' compensation medical prescription card program.
  • Liaise with medical providers to obtain timely work status and treatment reports.
  • Assist in analyzing complex loss claims data and metrics.
• Workers' Compensation Program Development and Delivery:
  • Affiliate in implementing preventative measures and injury prevention safety training to reduce workplace injuries.
  • Target high-risk areas and frequent injury types to develop specialized programming.
  • Conduct thorough risk assessments to identify hazards within the University.
  • Develop and implement strategies to prevent injuries, including ergonomic adjustments, hazard mitigation, and safety protocols.
  • Design and deliver ongoing staff and faculty training on best practices for injury prevention.
  • Collaborate with high-risk departments to tailor safety initiatives to their specific needs.
  • Monitor and evaluate the effectiveness of implemented measures and training programs using data-driven approaches.
  • Provide detailed reporting on progress, including injury claim reductions and cost savings.
  • Develop customer satisfaction surveys for training programs to evaluate effectiveness.
  • Provide risk analysis support to Risk Services departmental programs.
• Risk Services Program Coordination and Support:
  • Provide risk analysis support to Risk Services programs, including Disability Management, Risk Control, and Driver Safety.
  • Conduct risk assessments and identify high-risk areas across the University.
  • Support Risk Services initiatives and help implement risk control programs and strategies to reduce compliance and litigation risks.

Qualifications

• Bachelor's degree in related area (e.g., Insurance or Human Resources) and/or equivalent experience/training.
• Substantive experience in Workers’ Compensation, Insurance, Risk Management, Human Resources, or related experience.
• Demonstrated comprehensive knowledge of claims management and experience working with third-party administrators, insurers, or employer-sponsored programs.
• Knowledge of occupational disability management and return-to-work practices, including the coordination of modified duties and workplace accommodation assignments.
• Experience working with third-party administrator software programs and databases.
• Proven experience collaborating with and managing various external vendors specific to workers' compensation.
• Proven ability to handle highly confidential data, maintain ethical standards, and exercise sound judgment and discretion when managing sensitive situations.
• Advanced critical thinking and data analysis skills, with a track record of resolving complex issues, interpreting metrics, and recommending appropriate strategic solutions.
• Exceptional written communication skills including a proven ability to write clear professional correspondence, document procedures, and design training presentations.
• Exceptional verbal communication skills including proven ability to deliver training presentations.
• Demonstrated active-listening and collaboration skills, with a proven commitment to dependable attendance, customer service, and a courteous, service-oriented approach.
• Demonstrated ability to work independently, take initiative, exercise professionalism under pressure, and proactively seek clarification when needed.
• Excellent organizational and time-management skills to effectively manage multiple competing priorities with high accuracy and attention to detail; proficiency in Microsoft Office Suite or Google Workspace.

Skills

• Proficiency in Microsoft Office Suite or Google Workspace.
• Knowledge of Workers' Compensation and related laws.
• Ability to analyze complex data and metrics.
• Strong interpersonal and communication skills.
• Ability to collaborate with external vendors and departments.
• Experience with risk assessment and mitigation strategies.

Benefits

Salary commensurate with skills, qualifications and experience. The University of California, Santa Cruz offers a comprehensive benefits package including health, dental, vision, retirement, paid time off, and life insurance.

Pay

Budgeted Salary: $71,600 - $85,500/annually. Salary commensurate with skills, qualifications and experience.

Schedule

Full-time, FixedPercentage of Time: 100%, 40 Hours per WeekDays of the Week: Mon-FriShift Includes: Day Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Scotts Valley Campus Union Representation: Non-Represented Job Code Classification: ENTERPRISE RISK MGT ANL 3 (007204), Grade 21 Travel: Never or Rarely