Worker's Compensation Case Manager

Key Responsibilities

• Effectively managing up to 150 cases and organizing all case-related correspondence and documents from clients, courts, and opposing counsel, ensuring timely responses and comprehensive documentation.
• Managing cases from inception to resolution, including handling disbursements.
• Calendaring court deadlines, attorney meetings, service and response deadlines, and updating the calendar with hearings, client meetings, mediations, etc.
• Overseeing the collection, summarization, and maintenance of medical records and bills in preparation for mediations and hearings, ensuring all relevant records are organized and accessible, and creating an ongoing list of unpaid medical expenses.
• Maintaining clear, professional, and proactive communication with clients regarding discovery requests, case updates, strategic developments, medical treatment, and benefits.
• Drafting, reviewing, and proofreading correspondence, discovery responses, motions, affidavits, and other legal documents.
• Filing forms and legal documents with the North Carolina Industrial Commission, including e-filing. Manage the service-of-process for legal documents and summonses in compliance with Commission rules.
• Tracking and managing all deadlines, including discovery timelines, responses to motions, mediations, etc.
• Scheduling and coordinating mediations, meetings with clients.
• Preparing responses and supplementing discovery requests in a timely and accurate manner while ensuring compliance with case-specific needs and timelines.
• Reviewing case files for completeness, identifying missing documents, and ensuring the accuracy and proper filing of all case-related materials. Maintain an ongoing list of unpaid medical expenses.
• Performing any other tasks required to support the efficient and effective management of ongoing workers’ compensation cases.

Required Skills & Abilities

• Excellent verbal and written communication, interpersonal, and client service skills, with the ability to de-escalate and handle client concerns as needed.
• Must exhibit strong critical thinking and analytical abilities, with keen attention to detail and accuracy in all aspects of case management and the ability to operate both independently and as part of a team.
• Exceptional organizational skills and time-management capabilities with the ability to effectively prioritize multiple tasks and manage a high caseload.
• Must be fluent in English, Bilingual in Spanish is a highly preferred.
• Strong proficiency in utilizing case management software and office technology.

Education & Experience Requirements

• A high school diploma or equivalent required; associates or bachelor’s preferred in relevant field of study.
• Paralegal Certification or relevant studies preferred.
• Minimum of two (2) years’ recent experience in North Carolina Workers’ Compensation case management, preferably working as a case manager or paralegal, or similar capacity in a law firm, personal injury law firm experience preferred.
• At least one (1) year of demonstrated experience utilizing case management software.

Benefits

• 401(k) Retirement Plan eligibility + Employer contribution after 6 months.
• Medical, Dental, Vision insurance + Employer contribution.
• Medical and Dependent Care Savings Accounts: HSA, FSA, DCA.
• Company paid Life Insurance and Short-Term Disability (STD).
• Paid time off (PTO) + 12 Company Paid Holidays, and Birthday PTO.
• Additional time off: Wellness Days and Community Volunteer Days.
• Employee Assistance Program (EAP).
• Parental leave after one (1) year of service.