Workday Solutions Analyst

Samuel Merritt University · Oakland, CA · 2 wk ago

Information Technology$125k/yrFull-time

Provides expert-level support and administration of the institution's Workday platform, with primary focus on the HCM suite and enterprise platform capabilities. This role is responsible for the full platform lifecycle — business process configuration, reporting, integrations, and change management — ensuring that Workday serves the needs of Human Resources, PATT, Finance, Procurement and administrative units across the university. A secondary responsibility includes supporting Workday Student, collaborating with Registrar, Financial Aid, and Student Services offices to maintain core student-facing functionality.

Responsibilities

Workday Platform — Core Responsibilities (90%)
- Business Process & Configuration (35%)
  - Configure and modify Workday business processes based on functional design, institutional policy, and business decisions
  - Evaluate enhancement requests from functional areas, design solutions, and deploy configurations on the Workday platform
  - Serve as a subject matter expert for Workday HCM modules including Core HR, Payroll, Benefits, Recruiting, Talent, and Learning
  - Lead and participate in discovery sessions with functional area stakeholders to gather requirements and translate them into platform solutions
  - Communicate issues, bugs, and configuration problems with Workday Support; manage tickets through to resolution
  - Investigate, troubleshoot, and resolve escalated Level 2/3 platform issues in partnership with functional teams
- Reporting & Analytics (25%)
  - Create, maintain, schedule, and deliver Workday reports to end users across academic and administrative departments
  - Build custom reports, dashboards, and embedded analytics using Workday Report Writer, BIRT, and Workday Prism Analytics
  - Gather reporting requirements from stakeholders, prototype solutions, and deploy to production
  - Develop calculated fields and complex report logic to meet institutional data needs
  - Advise team members and stakeholders on report design best practices and data accuracy
- Integrations (20%)
  - Support new integration development and maintain existing integrations between Workday and campus systems (HR, Finance, Identity Management, third-party vendors)
  - Build and maintain integrations using Workday Studio and Workday-delivered Connectors (e.g., Benefits, Payroll, banking, OCR)
  - Coordinate with IT infrastructure and third-party vendors to diagnose and resolve integration issues
  - Document integration specifications, data maps, and operational runbooks
- Release Management & Platform Optimization (10%)
  - Proactively monitor Workday bi-annual feature releases, weekly patches, and the Workday Community
  - Coordinate planning, regression testing, and change management for all functional area users around semi-annual releases
  - Evaluate new platform features and recommend adoption strategies to maximize institutional value
  - Contribute to a strategic Workday roadmap in alignment with IT and institutional priorities
  - Serve as project lead on configuration and enhancement initiatives, managing scope and delivery from design through deployment
Workday Student — Secondary Responsibilities (10%)
- Provide support for Workday Student module functions including advising, academic records, registration, and financial aid
- Partner with the Registrar, Financial Aid, and Student Services offices to configure and maintain student business processes
- Assist with testing and deployment of Workday Student updates, ensuring continuity of student-facing services
- Support integration touchpoints between Workday Student and HCM (e.g., student employment, work-study)
- Participate in cross-functional working groups addressing student lifecycle processes within Workday
Training, Documentation & Other Duties
- Develop user procedures, guidelines, and training materials for Workday end users across the institution
- Deliver or support end-user training sessions in coordination with functional areas and HR Learning & Development
- Maintain thorough documentation of configurations, integrations, business processes, and system changes
- Proactively pursue Workday professional development, certifications, and Workday Community engagement
- Perform additional duties as assigned in support of IT strategic goals

Requirements

Bachelor's degree in an analytical, business, or technology-related field; or equivalent training and experience
2+ years of professional experience administering the Workday platform (HCM, business process configuration, and/or reporting)
Demonstrated knowledge of higher education business processes in HR, Finance, or administrative operations
Experience with Workday reporting tools (Report Writer, calculated fields, dashboards)
Experience capturing requirements and documenting business processes
Ability to analyze business operations and translate institutional needs into effective Workday solutions
Strong interpersonal, written, and oral communication skills for technical and non-technical audiences
Strong organizational and prioritization skills; ability to manage multiple concurrent projects
Sound independent judgment, analytical ability, and high attention to detail

Qualifications

Experience with Workday integrations (Studio, Connectors, EIBs) or Workday Prism Analytics
Familiarity with Workday Student module (advising, registration, financial aid, or student records)
Experience supporting a Workday implementation or bi-annual release cycle in a higher education setting
Workday Pro Certification(s) in HCM, Reporting, Integrations, or related functional areas
Experience with BIRT reporting, Workday Payroll, or Workday Financials in a university environment

Work Environment

This is an onsite position based in Oakland, CA, requiring regular in-office presence to support daily operations, collaboration, and student or team engagement. Work is performed primarily on campus in a dynamic academic environment, with direct interaction across multidisciplinary teams.

The position will be performed in an office setting. The role will require the incumbent to sit and stand at a desk, communicate in person, via video and by telephone, and frequently operate standard office equipment, such as telephones and computers.

Pay

Up to $125,000 annually (exempt), depending on experience, qualifications, geographic location, and other relevant factors.

Schedule

Full time, exempt status.