Workday Procurement Application Engineer

About the role

The Workday Procurement Application Engineer supports Tier 3 Application Management functions in Workday Finance, a cloud-based finance software system. This is a full-time hybrid position expected to be onsite in the U-District location a minimum of two days per week.

Responsibilities

• Leverage knowledge across the spectrum of Workday business process and technical inter-dependencies, utilizing understanding of foundational design concepts, data conventions and workflow dependencies

• Coordinate closely with business owners, tier 2, and other tier 3 resources across the Workday Finance spectrum to troubleshoot Workday Finance system issues, identify resolutions and communicate results

• Maintain productive relationships with designated stakeholders to understand Finance domain policies, procedures and established standards

• Support the configuration and implementation changes to the Workday application

• Participate in testing/validation of functionality changes

• Document and communicate changes

• Collaborate with reporting and integration teams

Qualifications

• Bachelor’s Degree in computer science, information science, or a related field or equivalent experience

• Minimum Three Years Of Experience In The Following:

  • Experience with SaaS products such as Workday Finance
  • Experience working with enterprise Finance systems and the configuration and maintenance thereof, including working specifically with the Workday Finance (or similar) Procurment, Supply Chain, Accounts Payable, or Supplier Contracts modules
  • Experience analyzing Finance business processes and documenting requirements
  • Experience supporting system testing and/or data validation activities, including developing and maintaining manual and automated test scripts
  • Experience with reporting, data, and security in a SaaS environment
  • Demonstrated ability to understand business and technical design considerations and facilitate problem solving/issue resolution in the context of a customer service frame
  • Ability to communicate clearly, in writing and in verbal presentations, to both technical and non-technical audiences
  • Experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes
  • Experience providing production support of mission critical systems
  • Demonstrated written/oral communication, technical documentation, user liaising, and personal interaction abilities

Preferred Qualifications

• Experience performing configuration working in an Agile environment such as Scrum or Kanban

• Experience playing an individual contributor role within a shared services environment

• Working experience executing relevant business processes at the University of Washington or in a comparable higher education environment

• Experience in the use of customer support infrastructure tools, including a case management system, knowledge base and associated reporting tool