Workday HCM Support Analyst

About the role

Culture Vision at Consumer Direct Care Network (CDCN) is dedicated to fostering a supportive and collaborative workplace where employees thrive. CDCN provides home and community-based services across 14 states in the USA, focusing on supporting individuals with disabilities and older adults to remain in their homes and communities.

Job Summary

Support the Workday team in growing and improving their skills, assist coworkers with problem-solving and decision-making, and report on progress and assignments.

Responsibilities

• Showcases problem-solving and decision-making skills
• Exhibits effective written and verbal communication at both a technical and simplified level
• Demonstrates interest and ability to read and understand data to identify trends
• Ensures prompt response on ticket and request resolution within agreed-upon time frames and looks for recurring themes for improvement
• Supports team members by sharing knowledge to help them develop their skills
• Supports and encourages accurate change management process documentation to satisfy internal/external audit controls and compliance practices
• Supports applicable legal requirements, standards, policies, and procedures
• Offers technical and functional support for different Workday SKUs by assisting with troubleshooting issues, identifying system errors, setting up basic configurations, generating reports, following audit plans, and helping implement solutions
• Engages in ongoing Workday relationships, and relevant memberships within Workday Community, User Groups, and Conferences
• Participates in Workday releases, identifies impacts associated with a new release, and conducts regression testing for required changes as new releases are introduced
• Engages with cross-functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs
• Participates in testing configuration, and implementation of system upgrades, patches, and enhancements
• Attends meetings with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans, and test cases while incorporating proper processes and procedures as standards
• Participates in, or coordinates user training sessions and develops training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures
• Able to multitask and prioritize effectively
• Able to work flexible or extended hours as needed, to meet the job requirements
• This is a remote position, and the employee must have reliable Internet service
• The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties
• The noise level in the work environment is typical of an office
• The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend, or lift up to 20 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications

• Minimum 3 years experience in a corporate environment
• Minimum 2 years experience in an IT support environment specifically supporting custom applications
• Associate Degree or equivalent experience
• Workday Certified preferred
• Proficiency in MS suite
• Able to successfully pass a background screening
• Able to work flexible or extended hours as needed, to meet the job requirements
• This is a remote position, and the employee must have reliable Internet service
• The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties
• The noise level in the work environment is typical of an office
• The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend, or lift up to 20 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. You will work in a fun and engaging environment built on team unity, and you will receive a rewarding career helping others. You may also be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

What's in it for you?

Join Consumer Direct Care Network and be part of a company that values its employees and promotes a culture of caring. You will contribute to a compassionate community and have the opportunity to advance your career in a supportive and inclusive environment. You will also enjoy a range of benefits including medical, dental, and vision insurance, vacation accrual, paid holidays, sick leave, retirement plans, and more.

About CDCN

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to live independently in their homes and communities. We provide services in 14 states and offer a variety of support options, including financial management services, traditional agency in-home care, and behavioral health support. We are committed to providing quality care and fostering a positive work environment.

Equal Opportunity Employer

Consumer Direct Care Network is an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.