Workday Functional Lead - onsite Dallas, TX

About the role

The Workday HCM Functional Lead is a customer-facing subject-matter expert who supports multiple Operators across Core HCM, security, compensation, benefits, payroll, and recruiting. This is a full-time, individual-contributor role based in Dallas, TX. The role is split roughly 50/50 between delivering new implementation projects and providing ongoing production support and maintenance. Serving as a trusted partner to each Operator, the Workday HCM Functional Lead will lead requirements-gathering sessions, configure and test Workday, guide Operators through go-live, and provide hands-on post-go-live support and troubleshooting while driving adoption of best practices.

Responsibilities

• Serve as the customer-facing functional lead and Workday HCM subject-matter expert supporting multiple Operators, spanning Core HCM, organization structures, business processes, and security configuration.
• Lead requirements-gathering sessions with each Operator, documenting business needs and translating them into scalable Workday configuration and process designs.
• Configure, test, and deliver Workday across Compensation, Benefits, Payroll, and Recruiting for new Operator implementations, ensuring data integrity and alignment with policy and compliance requirements.
• Guide Operators through go-live and provide hands-on post-go-live production support, triaging and troubleshooting functional issues and resolving defects to keep processes running smoothly.
• Balance a workload split roughly 50/50 between new implementation projects and ongoing maintenance and support, prioritizing across competing Operator demands.
• Design and maintain Workday security, and lead functional testing for semi-annual Workday releases, enhancements, and new feature adoption, including regression testing and defect triage.
• Partner with integration, reporting, and IT teams to support end-to-end processes and maintain configuration documentation and functional runbooks.
• Limited travel expected (up to 10%).

Requirements

• Bachelor’s degree in Human Resources, Information Systems, Business, or a related field
• 5+ years of hands-on Workday HCM functional configuration experience
• Deep functional expertise in Core HCM, including organization structures, supervisory organizations, the business process framework, and condition rules
• Hands-on configuration experience across Compensation (and Advanced Compensation), Benefits, Payroll, and Recruiting
• Strong knowledge of Workday security configuration, including role-based and user-based security groups, business process security policies, and domain security
• Experience with the Workday business process framework, calculated fields, condition rules, and EIB-based data loads and mass corrections
• Proficiency building and maintaining Workday reports (advanced, matrix, and composite), including report and data source security
• Solid understanding of the semi-annual Workday release cycle, functional testing, and requirements and configuration documentation across Sandbox, Implementation, and Production tenants
• Experience in a client-facing or multi-customer environment (e.g., consulting, managed services, or shared services), gathering requirements and managing competing stakeholder priorities
• Experience providing post-go-live production support, including issue triage, troubleshooting, root-cause analysis, and case management (e.g., ServiceNow, Jira, or Zendesk)

Qualifications

• Workday HCM Core certification (Workday Pro) strongly preferred
• Workday Compensation and/or Benefits certification
• Workday Payroll
• Workday Recruiting
• Experience supporting a multi-entity or shared-services HR operating model, and prior progression from HRIS analyst to functional lead

Pay

Competitive Base Salary + Annual Bonus