Workday AMS Service Manager

Main Purpose of the Role & Responsibilities in the Business

As a Workday Engagement Manager (Senior Associate) in Kainos, you'll support a more experienced engagement manager in the successful implementation of enterprise scale Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery management of solutions that are fit for purpose and commercially viable. You'll be supported to deliver the complete delivery lifecycle alongside the leadership of internal capability both from functional (HR) and project delivery perspective.

As a Workday Engagement Manager (Senior Associate) in Kainos, you'll be responsible for ensuring the successful post deployment service delivery of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery management of solutions that are fit for purpose and commercially viable. You'll learn to manage all aspects of your engagement, including governance, planning, resourcing, milestone tracking, commercial management and customer satisfaction.

Minimum (Essential) Requirements

• Some lifecycle project experience, either initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management.
• Some commercial management and negotiation skills.
• Success in identifying and taking appropriate action on opportunities for additional business.
• Able to provide effective pre-sales support, including devising and costing viable, winning solutions working closely with a sales team.
• Sound commercial judgement, with a proven track record in the execution of contract and commercial terms applying to the project.
• Able to understand customer needs and build relationships. Able to understand when to escalate issues.
• Able to communicate effectively, including in a remote working situation.
• Able to plan own workload and meet deadlines.
• Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail.
• Aware of the importance of confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times.
• Aware of the Kainos story and wider business offering.
• Aware of company strategy and how to support it.
• Able to come up with improvements in tools and/or processes to help the practice.
• Able to learn in depth about relevant subject matter, e.g., international regulatory requirements.
• Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required).
• [AMS only] Direct experience in the successful post deployment service delivery of IT solutions within a consulting environment, coupled with exceptional personal drive and ambition to progress your career.
• [AMS only] Experience of adhering to service management disciplines, service level agreements and ISO standards.

Desirable

• Working in an Agile project environment.
• PRINCE 2 (or similar) certification.
• [AMS only] ITIL (or similar) certification.
• Some functional HR domain expertise including areas such as core HR, recruitment, talent management, absence management and learning and development.
• Business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests.
• Experience of managing distributed team.
• Experience in managing and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

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