Jobs · Customer Service · Massachusetts

Workday Administrator

Flywire · Boston, MA · 3 wk ago
HybridCustomer Service$95k–$122k/yrFull-time

Job Description

The Opportunity
We, at Flywire, are looking for an experienced Workday Administrator, ideally with a background in FinTech. Primarily you will be responsible for the overall health, configuration, and optimization of our Workday ecosystem, covering both Human Capital Management (HCM) and Financial Management modules.

Key Responsibilities

  • System Configuration and Optimization: execute the roadmap for Workday HCM and Financials, including the post-implementation and ongoing administration of Workday Platform.
  • Troubleshooting Workday configuration and reporting issues to identify and fix root causes.
  • Participates in the development and delivery of new Workday features and functionality.
  • Cross-Functional Partnership: Serve as the primary technical liaison for the HR and Finance teams, advising on system capabilities, and automation opportunities to drive competitive advantage.
  • Operational Management: Oversee the day-to-day configuration and performance of the Workday platform, including security groups, and tenant maintenance.
  • Maintains Workday releases, assets and partners in testing updates to ensure continued data integrity and business process operation.
  • Governance and Compliance: Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
  • Reporting and Analytics: Design, create, maintain and support a variety of reports and queries - both standard and custom to provide actionable insights for leadership.
  • Expertise in Workday Composite Reporting, specifically in designing cross-functional dashboards that merge HCM organizational data with Financial ledger data.
  • Vendor Integration Management: Develop and maintain vendor integration between Workday and third-party service providers, optimizing integrations (EIBs, Core Connectors, Studio) for maximum performance.
  • Technology Transformation: Champion and drive major Workday initiatives, such as semi-annual release testing, and new module implementations from concept to successful deployment.
  • Innovation and Improvement: Establish a culture of continuous improvement by actively evaluating new Workday features and emerging technologies (AI/ML within Workday) to enhance business efficiency.
  • Training and Support: Develops guidelines, documentation. Provide high-tier technical support to ensure the successful adoption of system changes and best practices.

Qualifications

  • Bachelor’s degree in Information Systems, Finance, HR, or a related field.
  • 5+ years of experience in Workday administration, specifically supporting both HCM and Financial Management modules.
  • Strong leadership and communication skills, with the ability to translate complex technical requirements into business-friendly language for various levels of the organization.
  • A solid track record of managing complex Workday environments, including business process configuration, security, reporting and managing bidirectional data handshakes and resolving ownership conflicts in complex Workday Environments.
  • Data-driven decision-maker with extensive experience in automation and a deep understanding of the interactions between people, processes, and systems.
  • Excellent organizational skills and experience working in Agile environments, with the ability to pivot quickly when business strategies change.
  • Experienced with implementation that spans multiple countries.
  • Experience with FinTech.

Preferred Qualifications

  • Experienced with implementation that spans multiple countries.
  • Experience with FinTech.

Additional Information

What We Offer:
Competitive compensation
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years! )
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers! )

Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

At Flywire, we are an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

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