Work Study, Student Support (Student Support Services)

Essential Duties And Responsibilities

• Greet students, visitors, and guests in a friendly and professional manner.
• Serve as the first point of contact for students entering the TRIO office.
• Answer basic questions regarding TRIO services, events, and resources.
• Absorb and connect students with TRIO staff.
• Maintain a welcoming and organized office environment.
• Monitor student traffic and assist with sign-in procedures.
• Aid in the creation and posting of content on TRIO SSS social media platforms.
• Create and promote TRIO activities, workshops, scholarships, transfer opportunities, and student success stories.
• Collaborate with staff to increase student engagement through digital communications.
• Assist with planning, setup, execution, and cleanup of TRIO workshops, events, transfer visits, and special programs.
• Help prepare materials and supplies for events and student activities.
• Support student check-in and attendance tracking during programs.
• Aid in outreach efforts including tabling, recruitment events, and information sessions.
• Encourage student participation in TRIO activities and services.
• Provide feedback on student interests, concerns, and emerging needs.
• Participate in brainstorming and planning sessions for student activities and events.
• Serve as a student voice to help shape engaging and relevant programming.
• Identify creative ways to increase student involvement and program visibility.
• Perform basic clerical tasks such as filing, copying, data entry, and organizing materials.
• Aid in inventory of office and event supplies.
• Maintain confidentiality of student records and information in accordance with FERPA guidelines.
• Complete other duties as assigned by the Program Manager.

Skills And Competencies

• Customer Service
• Communication and Interpersonal Skills
• Social Media Content Creation
• Organization and Time Management
• Event Planning Support
• Leadership and Initiative
• Creativity and Problem Solving
• Teamwork and Collaboration
• Cultural Awareness and Inclusion

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift and carry materials up to 25 pounds for event setup and office operations.