Work Study, Student Support (Learning Commons)

Department: Learning Commons • Location: Western Campus • Reports to: Campus Director, Learning Commons • Employment Type: Student Union • 3 openings

Learning Objectives

• Customer Service & Communication: By the end of the semester, the student will be able to confidently greet, assist, and troubleshoot basic questions from students using the lab.
• Technical Proficiency & Problem-Solving: By the end of the semester, the student will be able to independently identify and resolve common lab issues (e.g., login problems, printing errors, software navigation) and know when and how to escalate more complex problems to full-time staff.
• Workplace Professionalism & Responsibility: By the end of the semester, the student will demonstrate reliable, professional workplace behavior, including punctuality, task ownership, and accurate documentation of lab usage or incidents.

Responsibilities

• Consistently maintain 6 credit hours each semester
• Maintain satisfactory academic progress
• Adhere to College's confidentiality policy
• Successfully pass background/drug screening
• Answer phone and take messages
• Clerical duties such as filing, data entry, copying and faxing
• Open and sort mail
• Assist with special projects
• Other duties as assigned

Requirements

• Strong interpersonal communication skills
• Willingness to learn new technology