Work Preparator

Position Overview

INNIO is hiring a Work Preparator in the Dallas/Fort Worth area to support service operations for Jenbacher engines. This role ensures all necessary parts, tools, and third-party services are in place for field service events, while coordinating logistics, documentation, and compliance.

Role & Responsibilities

• Act as the assistant and representative to the Field Service Staff Manager.
• Identify and order required parts, tools, and third-party services using technical knowledge of service activities.
• Manage materials and external resources with cost-efficiency in mind.
• Monitor scheduled and unscheduled service resources to optimize utilization.
• Document all service events and tasks in Oracle ERP.
• Update unit BOMs promptly after service execution.
• Upload service-related data (e.g., POs, budgets, reports) into relevant systems.
• Ensure adherence to quality standards and EHS guidelines for internal and external resources.
• Ensure Field Service Technicians follow all processes and business standards.
• Handle customer interactions professionally and proactively.
• Track and document unplanned work during service events.
• Request quotes for transactional services.
• Contribute to service team KPIs and recommend operational improvements.
• Perform additional duties as needed to support business continuity and customer satisfaction.

Qualification Requirements

• A high school diploma or equivalent, combined with relevant technical/business experience.
• 3-5 years of experience working on Jenbacher engines.
• Strong understanding of service operations across all product variants, including parts and equipment planning.
• Technical knowledge of reciprocating engines (preferred).
• Proficiency in Oracle ERP, Microsoft Office, and technical databases.
• An analytical mindset with troubleshooting capabilities.
• Proven customer service abilities and responsiveness to customer needs.
• Effective communication skills at the operational level, both internally and externally.
• Knowledge of customer requirements and service expectations.
• Willingness to travel up to 10% for site and vendor visits.
• Must be comfortable working independently in a remote environment.
• Must reside in the Dallas/ Fort Worth area.

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