Work from Home - Pharmacy Tech Support/Call Center Rep (11a-8p ET) - National

About the role

IQVIA is the only global provider of commercial solutions, helping biopharma, medical device and diagnostic companies get therapies to patients. The company provides patient support programs on behalf of customers, with a large Commercial Sales & Medical Solutions (CSMS) organization of 10,000+ field professionals in over 30 countries. This is a 100% remote contract Pharmacy Support Call Center Representative position, serving as the primary call center contact for patients, pharmacies and medical professionals using an Opus Health program.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provide first‑level support for problem resolution
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary

Requirements

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)

Qualifications

• Experience in medical claim processing is a plus
• Bilingual (English/Spanish) is a plus

Pay

The pay range for this role is $18.00 per hour.

Schedule

• Ability to work 40 hours per week
• Shifts available: 8:00 am – 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00 am – 7:00 pm ET, 11:00 am – 8:00 pm EST