Work Control Adm Clerk

About the role

Alutiiq Operations Services, LLC has an exciting opportunity for a Work Control Administrative Clerk supporting Tinker Air Force Base located in Oklahoma City, OK.

Responsibilities

• Perform general clerical support for the Work Control Center, including answering Service Desk operations phone calls, processing work orders, and utilizing the work management system.
• Keep supervisor apprised of unique situations and problems encountered; identify and report safety, environmental, and other work requirements for resolution.
• Receive, print, and issue Emergency, High Risk, Medium Risk, and Low Risk work orders; input other classifications of work requests into the system.
• Monitor radio, cell phone, land line, and email; dispatch shop personnel for Emergency and Urgent service orders.
• Maintain all Facility History Files and Facility Manager files, including filing of all completed work documents, warranties, and other pertinent information pertaining to each facility.
• Provide customers with current status on service orders within one hour of receipt of request.
• Maintain and file the “After Hours Call‑In Report.”
• Generate in‑house Work Request documents as they are received from customers.
• Schedule work appointments for customers usually under special circumstances.
• Monitor all emergency “crash phone” operations and fire department direct line during emergencies and exercises.
• Support other Work Control staff as needed or directed.
• Interface with customers and responsible for customer feedback, as applicable.
• Comply with applicable federal, state, United States Air Force (USAF) and Occupational Safety & Health Administration (OSHA) environmental laws and regulations.
• Comply with health and safety rules and procedures; perform work in a manner that enhances the safety of the work environment.
• Wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Perform other related duties as assigned.
• Maintain accurate, timely, and cost‑effective performance of duties.
• Work harmoniously with customers and fellow co‑workers.
• Maintain strict confidentiality of all Alutiiq LLC related matters.
• Be accountable for assigned tools, materials, and equipment.
• Ensure cleanliness and safety of shop and work areas.
• Maintain a safe and healthy work environment within the shops and company vehicles.

Qualifications

Required:

• High School diploma or equivalent.
• Current state driver’s license, acceptable driving record, and proof of valid insurance.
• U.S. citizenship with the ability to obtain and maintain required security clearances.
• Minimum of one (1) year clerical experience.
• Demonstrated skills in using various computer software, including ability to use the Windows operating system as well as common office software such as Microsoft Outlook, Word, Excel, PowerPoint and Database Management.
• Ability to adapt to changes in technology.
• Prior radio dispatch experience.
• Ability to obtain and maintain all necessary License/ID/Certifications.
• Excellent communication skills, both verbal and written; must be able to read, write and speak fluent English, to include proper phone, radio, and written courtesy.
• Ability to deal with a variety of people in a professional and courteous manner in diversified situations.

Preferred:

• Minimum of three (3) years of clerical experience.
• Military experience.
• Previous experience working on a military installation.
• Experience working on Tinker facilities.
• Familiarity with military‑specific facility/infrastructure codes and standards, as applicable.

Pay

Pay rate: $28.20 per hour