Work at Home Customer Service Advisor (Indiana residents)

About the role

This is a work-from-home customer service role in a structured contact center environment. You'll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.

Responsibilities

• Listen carefully, empathize and evaluate each situation to determine next steps - while staying calm and focused across interactions.
• Navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way during calls.
• Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service recovery communications.
• Routinely escalate inquiries when needed.
• Explain policies, procedures and benefit details.
• Document each interaction clearly in the tracking system.
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude.

Requirements

• Clear written and verbal communication
• Able to review in-depth info and reach logical conclusions
• Basic math skills (for payment-related questions)
• Empathy and dependability
• Strong listening, organization, multitasking and time management
• Ability to work in a changing environment
• Basic computer skills, including Microsoft Office
• Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)
• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)
• Availability within operating hours:
• Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)
• Possible weekends (from October through March)

Qualifications

• Indiana resident
• Secluded, distraction-free workspace
• Internet requirements:
• High-speed internet from a wired provider (cable or fiber)
• Your computer must be physically connected to your modem/router using an Ethernet cable*

Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

Skills

• Clear written and verbal communication
• Able to review in-depth info and reach logical conclusions
• Basic math skills (for payment-related questions)
• Empathy and dependability
• Strong listening, organization, multitasking and time management
• Ability to work in a changing environment
• Basic computer skills, including Microsoft Office
• Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)

Pay

This position starts at $14 per hour.

Schedule

Set schedules are assigned and flexibility is limited - best for someone who values consistency and reliability.

Application Instructions

Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa

Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

Notice

The Remote Experience: Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b)

At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.