Work and Family Life Specialist (Remote)

Candidates must live in Japan or Guam.

About the role

Work and Family Life Specialists (WFLSs) provide one-on-one consultation, education, training, and information and referral services in support of the Work and Family Life (WFL) Program areas of the Fleet and Family Support Program (FFSP) services. WFLSs deliver support via virtual services (webinar, video, email, phone) and in-person services through mobile training teams to service members and their families in remote locations worldwide and aboard Navy ships (in port, at sea, or in foreign countries). Key quality-of-life topics include deployment and mobilization support, ombudsman training and support, relocation assistance, life skills education, transition assistance, and family employment readiness. WFLSs collaborate with FFSP stakeholders to plan, schedule, and execute training services to ensure effective and efficient delivery of educational programs.

Responsibilities

• Conduct in-person and virtual workshops across various Work and Family Life Program areas for service members and families.
• Provide one-on-one consultations across various Work and Family Life Program areas for service members and families.
• Provide comprehensive location-specific information and referral services in-person or virtually.
• Provide in-person or virtual support for disaster preparedness or in response to crisis events worldwide.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Ensure all information and referral, one-on-one, and group education services are entered into the government’s system of record.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Support cross-training and additional program areas as assigned.
• Support marketing and outreach initiatives to promote awareness and utilization of program services.
• Other duties as assigned.

Requirements

• Bachelor’s degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor’s degree OR four years’ equivalent experience.
• Experience making presentations and facilitating training for large and small groups in person and through online platforms.
• Experience using various forms of digital technology to facilitate virtual training.
• General knowledge of FFSP programs and experience in one or more of the following program areas: Deployment and Mobilization Support, Ombudsman Training and Support, Relocation Assistance, Life Skills Education, Transition Assistance, Family Employment Readiness.
• Strong technical acumen using tools to support virtual service delivery, communication, and collaboration (e.g., Outlook, Teams, custom databases) and ability to set up personal computer and AV equipment at various locations while traveling.
• Knowledge of the development and execution of needs assessment tools (e.g., surveys).
• Knowledge of the military and the challenges of the military lifestyle.
• Knowledge of social services and/or community resources.
• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model.
• Proven experience managing multiple priorities.
• Ability to use verbal and written communication skills effectively.
• Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information.
• Must be able to meet naval shipboard requirements, including physical requirements to navigate onboard when deployed on a Navy ship.
• U.S. Citizenship, a valid driver’s license, passport, transportation, and auto insurance are required.
• This position requires access to U.S. Government facilities and systems.

Travel

• Up to 50% travel for specified periods to provide in-person support at locations worldwide and aboard Navy ships.
• Travel for up to 6 months to provide in-person support at locations worldwide.
• Must be able to obtain health screening requirements, including medical and dental, for travel to remote locations.

Preferred Qualifications

• Prior experience working with the Fleet and Family Support Programs.

Skills

• Technological Proficiency: Ability to use various technological tools to effectively communicate with stakeholders and provide virtual service delivery; experience with collaboration platforms, project management tools, and video conferencing software; ability to perform basic troubleshooting; willingness to learn new digital tools.
• Presentation Skills: Ability to deliver effective in-person and virtual presentations; tailor content to the audience; deliver with enthusiasm and confidence; incorporate anecdotes, examples, and personal stories; encourage audience interaction.
• Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines with minimal supervision.
• Self-Motivation: Ability to stay focused and productive without constant oversight; set goals and work independently.
• Organizational Skills: Ability to keep track of tasks, documents, and deadlines using digital and physical organization tools.
• Customer Service: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit feedback to improve service; deliver on commitments.
• Oral Communication: Speak clearly and persuasively in positive or negative situations; listen and seek clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
• Written Communication: Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; read and interpret written information.
• Professionalism: Approach others tactfully; react well under pressure; treat others with respect regardless of status or position; accept responsibility for own actions; follow through on commitments.
• Resilience: Manage stress, maintain motivation, and stay connected with colleagues.

Physical Demands

• Sits, stands, bends, lifts, and moves intermittently during working hours.
• Uses personal computer, telephones, and other office equipment.
• Physical demands may differ at various locations worldwide or aboard Navy ships.
• Carrying and transporting up to 25 pounds for extended periods may be required.

Work Environment

• The physical demands and work environment described are representative of those encountered while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Must have a quiet space with a stable internet connection when not traveling.