WORCESTER - ASSISTANT MANAGER

About the role

Supporting the General Manager in leading a high-performing front-of-house team, running shifts independently, building and maintaining a team culture, driving standards, managing labour, scheduling, and day-to-day cost awareness, identifying and developing talent, handling guest feedback, and supporting with recruitment, onboarding, and training.

Responsibilities

• Supporting the General Manager in leading a high-performing front-of-house team
• Running shifts independently and owning the floor completely when it's yours to run
• Building and maintaining a team culture that people actually want to be part of
• Driving standards across service, guest experience, and compliance — every shift
• Managing labour, scheduling, and day-to-day cost awareness
• Identifying and developing talent within the team — spotting the next supervisor, the next manager
• Handling guest feedback and resolving issues with confidence and good judgement
• Supporting with recruitment, onboarding, and training as the team grows

Requirements

• Experience in a management or senior supervisory role in a hospitality environment
• Strong leadership presence - you motivate people
• Commercial awareness and comfort working with labour, budgets, and P&L basics
• A genuine passion for great food, drink, and the guest experience
• Resilience, energy, and a hands-on approach
• Ambition to grow into a Deputy or General Manager - this role is a stepping stone

Qualifications

Not specified

Skills

• Leadership
• Team Management
• Customer Service
• Time Management
• Problem Solving
• People Development

Benefits

• Up to 32% bonus per year, paid quarterly
• Free guestlist entry to Albert Hall, Manchester
• Complimentary food & drink after every shift
• Real progression opportunities across a growing business
• Industry-leading training & development programmes
• Festa di Natale & Barbecue Estivo invitations every year
• Birthday card & gift - we celebrate our people proper
• Work for a 'World Class' business, as voted by Best Companies 2024

Pay

£32,900 | Tips & Tronc Monthly | Up to 32% Bonus Per Annum paid Quarterly

Schedule

Full time