Woodlands 05 (Kuykendahl/Creeks) Bakery - Food Service Rep - Part time

Job Summary

As a Food Service Representative, you'll provide a well‑stocked, well‑maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety/sanitation standards.

Responsibilities

• Customer Service:
  • Provides superior customer service.
  • Takes orders from customers by telephone or in person.
  • Answers customer questions regarding products; assists them with selections.
• Food Service / Production:
  • Prepares, packages, and merchandises fresh product effectively.
  • Slices, packages, labels, rotates, and culls products for poor quality.
  • Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes).
• Sales:
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Food Safety:
  • Cleans and sanitizes display cases.
  • Operates / maintains equipment properly.
  • Complies with H‑E‑B food safety and sanitation standards.
  • Complies with department / store operating procedures.
• Additional Department‑Specific Responsibilities:
  • Bakery:
    • Records production and shrink to aid in production planning.
    • Assists in technical areas as needed (e.g., baking, frying, and decorating).
    • Culls bakery products for poor quality or expiration dates.
  • Deli:
    • Takes care of service counter customers.
    • Uses ordering system applications.
    • Uses Fresh Production Planner.
    • Performs inventory management processes (MSI, PAW) as required.
    • If applicable, ensures catering orders are prepared and ready in time for customer pickup.
    • Performs all sanitation and maintenance tasks for deli slicers.
  • Prepared Foods:
    • Serves / packages products at customer's request.
    • Educates customers on preparation / reheating instructions of prepared foods.
    • Pre‑packages condiments (sauces, dressings) for prepared food items.
    • Cuts, slices, dices, chops food in preparation for chef.

Qualifications

• Age Requirement: 18+
• Work Experience: Not specified
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine).
  • Strong customer service skills.
  • Communication and interpersonal skills.
  • Reading and writing skills.
  • Planning and organizing skills.
  • Ability to work in a fast‑paced environment.
• Education: High School Diploma or GED or equivalent.
• Licenses/Certifications:
  • Completion of Company Orientation.
  • Food safety and sanitation training – upon hire.

Physical Demands & Working Conditions

• Function in a fast‑paced, retail environment, performing detailed and precise tasks.
• Work with customers, staying attentive to their needs.
• Bakery:
  • Constantly reach at waist, grasp.
  • Frequently stand, walk, reach at shoulder, bend.
  • Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Demonstrate the ability to lift 50 lb and manage in excess of 70 lb.
• Deli:
  • Constantly reach at waist, grasp.
  • Frequently stand, walk, stoop.
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet, cold, hot conditions, loud noise.
  • Demonstrate the ability to lift 55 lb and manage in excess of 65 lb.
• Measurements: Constantly (≈5.5 + hours per 8‑hour day), Frequently (≈2.5‑5.5 hours), Occasionally (≈0‑2.5 hours).
• Partners must never lift beyond their own safe lifting limit; items that are too heavy must be broken down or assistance requested.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.