Woodlands 04 (Kuykendahl/FM1488) Deli - Food Service Rep - Part time

Job Summary

As a Food Service Representative, you'll provide a well‑stocked, well‑maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety/sanitation standards.

Responsibilities

• Customer Service: Provides superior customer service; takes orders from customers by telephone or in person; answers customer questions regarding products and assists them with selections.
• Food Service / Production: Prepares, packages, and merchandises fresh product effectively; slices, packages, labels, rotates, and culls products for poor quality; assists in technical areas as needed (e.g., basic set‑up and clean‑up processes).
• Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Food Safety: Cleans and sanitizes display cases; operates and maintains equipment properly; complies with H‑E‑B food safety and sanitation standards; complies with department/store operating procedures.
• Additional Department‑Specific Responsibilities:
  • Bakery: Records production and shrink to aid in production planning; assists in technical areas as needed (e.g., baking, frying, decorating); culls bakery products for poor quality or expiration dates.
  • Deli: Takes care of service counter customers; uses ordering system applications and Fresh Production Planner; performs inventory management processes (MSI, PAW) as required; ensures catering orders are prepared and ready for customer pickup; performs all sanitation and maintenance tasks for deli slicers.
  • Prepared Foods: Serves/ packages products at customer's request; educates customers on preparation/reheating instructions; pre‑packages condiments (sauces, dressings) for prepared food items; cuts, slices, dices, chops food in preparation for chefs.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: Not specified
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, scanner, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast‑paced environment
• Education: High School Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation; Food safety and sanitation training – upon hire

Physical Demands & Working Conditions

Function in a fast‑paced retail environment, performing detailed and precise tasks while working with customers and staying attentive to their needs. The following physical activities are required, varying by department.

• Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder; bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction; occasionally exposed to wet, cold, hot conditions, loud noise; demonstrate ability to lift 50 lb and manage in excess of 70 lb.
• Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; demonstrate ability to lift 55 lb and manage in excess of 65 lb.

Measurements are generally defined as: Constantly – 5.5+ hours per 8‑hour day; Frequently – 2.5‑5.5 hours per 8‑hour day; Occasionally – 0‑2.5 hours per 8‑hour day. Partners must never lift beyond their own safe lifting limit; if an item is too heavy, it should be broken down into lighter components or assistance should be requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.