WonderWorks Seasonal Team Member - Multiple Positions Available

About the role

WonderWorks Orlando is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.

Food & Beverage Attendant – $17/hr

• Positively welcome, greet, and engage with all guests in the café area
• Take and prepare orders for guests in a high-volume environment
• Operate point-of-sale system to process guest orders
• Stock food and beverages according to FIFO methods and health code
• Ensure all tables and seating areas are clean, and the condiment area is stocked
• Perform other duties as assigned

Dinner Show Server – $11.50/hour + Tips

• Ensures all tables and seating areas are set properly and food items are prepped according to guest counts
• Greets newly seated guests in a timely manner with excellent customer service
• Takes and delivers alcohol, assorted beverages, and food orders to assigned tables
• Follows up with guests to ensure satisfaction; serves and replenishes beverages and food as necessary
• Anticipates guest needs, replenishes drink and food as needed
• Maintains dinner show room appearance through pre-bussing tables and cleaning floor surfaces
• Performs other duties as assigned

Ropes Course Attendant – $17/hr

• Greet and welcome all guests that enter the ropes course area
• Instruct, lead and supervise guests safely through the ropes course by following standard operating procedures
• Follow standard operating procedures and ensure that guests meet all height, weight, and clothing requirements
• Properly fit harnesses adhering to WonderWorks' training and course manufacturer's requirements
• Prolong standing, walking, balancing, stooping and climbing to various areas of the attraction
• Perform other duties as assigned

Exhibits Attendant I/II – $17/hr

• Welcome, greet, and engage with guests in the assigned area while answering questions and providing information as appropriate with a positive attitude
• Ensure each guest understands and meets all safety requirements, i.e. height and weight requirements
• Operate all exhibits in a safe manner
• Prolong periods of standing, stooping, bending, and walking to various areas of the attraction
• Act as a guide to the Laser Tag facility by explaining how the games work and the safety rules, demonstrating the function of the Laser Tag vest and gun, and preparing the guests for playtime
• Courteously respond to guest inquiries and comments by providing timely and accurate information about Laser Tag, arcade games, and other basement amenities
• Assist guests with arcade games
• Maintain the arcade prize counter for ticket redemption, ensuring redemption items remain stocked and organized
• Maintain exhibit appearance and cleanliness according to WonderWorks standards
• Perform other duties as assigned

Admissions Attendant – $17/hr

• Greet, welcome, and interact with all guests as they enter and exit the attraction
• Answer guest questions and offer assistance in a friendly manner that provides exceptional customer service
• Accurately process transactions through a point-of-sale system including proper cash handling in a high-volume environment
• Upsell guests on additional services offered at the point of sale including combo tickets, souvenir books, and ticketed shows if applicable
• Answer phones and courteously redirect calls to the appropriate department
• Maintain a clean and organized work environment
• Perform other duties as assigned

Retail Attendant – $17/hr

• Greets, welcomes and interacts with guests as they enter and exit the retail area
• Process transactions and returns utilizing the point-of-sale system, with a strong attention to detail when handling cash, credit, and applying discounts
• Provide excellent customer service by anticipating guest needs, locating products for guests, and answering any questions about the attraction
• Provides an interactive guest experience through the utilization of suggestive sales techniques and product demonstrations in a positive and outgoing manner
• Keep retail area stocked ensuring shelves and racks are neat, orderly, and merchandise is well displayed
• Performs other duties as assigned

Requirements

• Observational skills to ensure safe practices and recognize guest needs
• Excellent communication skills and customer service skills
• Ability to stand, stoop, bend, and walk throughout the work area for prolonged periods
• Ability to lift and/or move up to 45 pounds
• Must be able to work any shift including nights, weekends, and holidays; available to work ANY shift time at least one weekday (Monday-Friday) AND one weekend day (Saturday/Sunday)

Pay & Benefits

• Weekly Pay Every Friday!
• $17/hour (Food & Beverage Attendants, Ropes Course Attendants, Exhibits I/II, Admissions Attendants, Retail Attendants)
• $11.50/hour + Tips (Dinner Show Servers)
• Access to discounts to WonderWorks and other Orlando Attractions
• 401K Plans available after 90 days of employment