Women's Locker Room Receptionist - Temporary

The Women's Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience. Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence. Pay Rate: $20.00 per hour. This position is considered entry level. Full-time Schedule: Sunday: off Monday: 4:45am-1:00pm Tuesday: 4:45am-1:00pm Wednesday: 4:45am-1:00pm Thursday: 4:45am-1:00pm Friday: 4:45am-1:00pm Saturday: off This is a temporary position with an estimated start date of December 1, 2026. Key Responsibilities Member Service & Hospitality Greet members and guests warmly and professionally upon arrivalDeliver exceptional customer service through prompt, courteous, and personalized interactionsAnticipate member needs and provide accurate information regarding Club services, amenities, programs, and policiesBuild positive relationships with members through consistent engagement and excellent serviceHandle member concerns, requests, and inquiries professionally, escalating issues when appropriateMaintain confidentiality and discretion regarding member information at all timesProfessionally enforce locker room policies, procedures, and Club guidelines Reception & Administrative Operations Answer and direct incoming phone calls, emails, and member inquiriesSchedule and manage appointments, reservations, and service requests as requiredMaintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlistsProcess member transactions, including locker rentals, retail purchases, and service-related paymentsAssist with billing inquiries and communicate discrepancies to managementSupport the Manager with clerical and administrative tasks, including correspondence with members and EBC staff Locker & Member Account Management Coordinate locker assignments, transfers, cancellations, and inventory trackingMaintain accurate locker records and member account informationAssist members with locker-related questions and concernsMonitor locker availability and communicate utilization trends to managementSupport lost-and-found procedures and documentationHelp coordinate member amenity requests and special accommodations Operational Support Maintain a clean, organized, and professional reception areaMonitor inventory levels of office and member-use supplies and communicate replenishment needsConduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needsCollaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operationsAssist with departmental communications, promotions, and special eventsSupport training efforts and serve as a resource for team members when needed Professional Standards & Accountability Maintain a polished and professional appearance in accordance with East Bank Club standardsWear the required uniform and name tag while on dutyDemonstrate reliability, accountability, and professionalism in all interactionsMaintain strong attendance and punctualityFollow all East Bank Club policies, procedures, and Employee Handbook guidelinesPerform additional duties and special projects as assigned by the Manager, Director, or Club Leadership Requirements Ability to stand and move throughout the workday. Frequent use of computers, telephones, and office equipment. Ability to lift and carry up to 25 pounds. Ability to perform occasional reaching, bending, kneeling, and light physical tasks. Ability to work a flexible schedule including mornings, evenings, weekends, and holidays. Qualifications Minimum one (1) year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or related environment preferred. Exceptional customer service and interpersonal skills. Strong verbal and written communication skills. Excellent organizational, multitasking, and time-management abilities. Proficiency with Microsoft Office (Word, Excel, Outlook) and point-of-sale systems preferred. Ability to remain professional, calm, and solution-oriented in a fast-paced environment. Strong attention to detail and commitment to creating a best-in-class member experience. Ability to work independently while contributing positively within a team environment. Benefits Time Off & Retirement Paid Time Off401(k) with company match up to 3%Value Sharing (Profit sharing)Holiday BonusPaid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insuranceHSA and FSA enrollment optionsShort- & Long-Term Disability optionsLife Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverageLong-Term Care options: Coverage up to 50% of annual incomeAccident and Critical Illness InsuranceEAP (Employee Assistance Program)Pet Insurance through MetLife Employee Perks: Free workout privilegesEmployee discounts in the Pro Shop, Spa & Salon services and in the MarketParking and transit benefits (pre-tax deduction)Access to Tickets at Work discountsTuition reimbursement East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.