WMS Trainer-Distribution Center

About the role

The WMS Trainer plays a front-line role in preparing associates to work confidently and accurately in the new Körber Warehouse Management System (WMS), replacing the legacy Manhattan/PKMS platform. Trainers deliver classroom and floor-based training across Train-the-Trainer (TTT), SME, and End User Training (EUT) audiences, reinforce standard operating procedures on the floor during go-live, and serve as a key point of contact for associates building new habits on the system.

This role directly supports associate readiness, minimizes disruption during go-live and peak periods, and helps ensure a smooth transition from legacy processes to Körber. Following the Körber launch, the person chosen for this role will transition into a Process Trainer position within a specific department based on business need.

Responsibilities

• Deliver classroom and hands-on floor training sessions for associates across all operational areas, including orderfill, replenishment, ICQC, shipping, ECOM, and Bolts/Photo.
• Facilitate and support Train-the-Trainer (TTT) sessions to build a sustainable internal training capability.
• Reinforce SOPs already covered in classroom and floor training; redirect associates to SMEs for questions that are net-new or related to underlying system behavior.
• Use approved training materials, scope-of-training documentation, and job aids consistently across all sessions.
• Confirm associate readiness on required hardware, including TC52 RF devices, RF guns, and mobile/hip printers.
• Go-Live and Floor Support:
• Coaching stations and provide just-in-time refreshers during and after go-live.
• Shadow new or lower-confidence associates during their first live transactions in Körber.
• Serve as Tier 1 support on the escalation path, resolving associate confusion and navigation issues on the spot; escalate system-behavior or process issues to the assigned SME.
• Track associates who need a follow-up touch later in the shift or on subsequent days.
• Participate in Start of Shift meetings, daily huddles, and end-of-day wrap sessions to share floor observations and training gaps.

Requirements

• Strong working knowledge of distribution center operations; prior experience in a DC/warehouse environment strongly preferred.
• Comfortable using or quickly learning RF/TC52 devices, mobile printers, and warehouse management system interfaces.
• Clear, patient communication style; able to coach associates of varying experience levels and confidence.
• Able to stand, walk, and move throughout the distribution center floor for extended periods, including during peak and go-live periods.
• Strong organizational skills, including consistent documentation and follow-through on open items.
• Flexibility to work across all shifts, weekends, and adjust availability around go-live and peak operational windows.

Skills

• Preferred: Prior experience as a trainer, coach, or SME during a system implementation or similar change initiative.
• Familiarity with Körber WMS or a comparable WMS platform (e.g., Manhattan, PKMS).
• Exposure to change management concepts (e.g., ADKAR) or structured training design.

Benefits

Following the Körber launch, the person chosen for this role will transition into a Process Trainer position within a specific department based on business need.

CA Pay range for this position: $19.50-$22.00/hour