Wireless Systems Specialist

Oregon Department of Transportation – Delivery & Operations Division, Maintenance & Operations Branch, Wireless Communications Section in Klamath Falls.

About the role

Join our Wireless Communications Section as a wireless systems specialist. In this role, you will construct, install, maintain, and repair diverse wireless two-way radio and microwave network systems for your assigned service area. You will support and coordinate the communication systems for customers including our agency, Oregon State Police, the Fire Marshall’s office, and more.

Responsibilities

• Evaluate situations and resolve questions or customer inquiries.
• Install, test, replace, or repair a variety of cable types.
• Review customer’s operational needs and requests.
• Identify, prepare, and provide on-site training for customers.
• Manage and coordinate the installation of mobile radio equipment.
• Identify, diagnose, track, and report problems and determine repair or replacement priorities.
• Contact multiple equipment vendors to obtain technical information and request repair or upgrades.
• Maintain systems and equipment to ensure peak operating condition.
• Operate a Sno-Cat or UTV (utility task vehicle) in inclement weather or rough conditions to access remote locations for repair, installation, and emergency restoration of equipment or systems.
• Climb and work on towers and antenna structures up to 180 feet above ground and work with high voltages.
• Perform considerable region-wide or statewide travel in all weather conditions and at any time of day.
• Move or lift heavy objects in excess of 70 pounds following safety procedures.

Requirements

• Four (4) years of information systems experience in wireless systems (such as two-way radio, microwave, etc.).
• OR an associate's degree in computer science, information technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in wireless systems (such as two-way radio, microwave, etc.).
• OR a bachelor's degree in information technology, computer science, or related field may substitute for all of the above.
• Valid US driver license and an acceptable driving record (driving is an essential function of this position).
• Maximum 60-minute response time to 2557 Altamont Drive, Klamath Falls, OR 97603 for emergency call-outs.

Preferred Qualifications

• Journey-level experience in Land Mobile Radio communications maintenance and repairs.
• Experience with radio dispatch console systems.
• Experience working effectively both independently and within a team.
• Customer service experience that includes handling difficult interactions with empathy and tact.
• Strong verbal and written communications skills with coworkers, customers, and managers.

Benefits

• Work/life balance, 11 paid holidays a year, flexible work schedules, and paid leave.
• Comprehensive and equitable base salary offer within the listed range ($5,779 - $8,738 monthly).li>
• Public Service Loan Forgiveness opportunity.

Salary range is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.