Wireless Sales Expert - Champaign, IL

About the Role

At Consumer Cellular, we're redefining retail! We're on a mission to be the most beloved wireless company in the nation, and that starts with our people. As part of our retail team, you'll build relationships, guide guests through decisions with patience and expertise, and create moments that turn first-time visitors into lifelong customers.

Responsibilities

• Brand Ambassador: Create a welcoming, comfortable store environment where every guest feels valued. Model positivity, professionalism, and our core belief that Happy Employees make Happy Customers.
• Relationship Builder: Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. Guide interactions toward solutions that meet guest needs while supporting store performance goals.
• Product and Services Enthusiast: Confidently sell devices, plans, and services, translating technology into simple, real-world conversations. Stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals.
• Account Management: Manage guest appointments and proactively review customer accounts to recommend the best plans and offers. Serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience every time.

Requirements

• High school diploma required.
• Minimum 6 months of retail customer service experience (Wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.

Qualifications

No additional qualifications specified beyond the requirements listed above.

Skills

• Active listening and thoughtful conversation skills.
• Ability to translate technology into simple, real-world conversations.
• Strong attention to detail and transaction accuracy.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Pay

The wage for this position is between $18.00-$19.00/hour, plus uncapped commission. The anticipated base salary range for this position is $36,750 - $46,200, with minimums and maximums varying based on location.

Schedule

This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pre-employment background check and drug screen are required.

Location: United States-Illinois-Champaign