Wireless Retail Store Manager WESTON | Market Place Mall $1500 sign on bonus

$1500 sign-on bonus. We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since 1993, we’ve been providing superior service and quality wireless products featuring the latest in technology.

About the role

As a Retail Store Manager (RSM) at Arch Telecom, you will lead a retail team to bring the brand to life. You will embody Arch Telecom’s Core Values, act as a brand ambassador, and create energy and excitement around our products and services. Your focus will be on thriving in a fast-paced environment while prioritizing customer needs. You will build meaningful connections, uncover customer needs, and passionately educate and recommend device and service solutions.

Responsibilities

• Lead by example to inspire your team to achieve top performance.
• Assist customers in continuing their shopping journey, whether online, through Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology in-store.
• Oversee all store functions, including sales, inventory, and implementation of new programs, to meet or exceed sales goals.
• Sell personalized solutions beyond basic devices and plans, including accessories and Internet of Things (IoT) devices.
• Maintain store excellence by addressing service and sales needs with patience, honesty, and empathy.
• Use digital tools to enhance customer interactions and onboarding, demonstrating network coverage, plans, and troubleshooting.
• Complete trainings on in-store experience, new skills, processes, and system knowledge.
• Build relationships with employees across channels (business and customer service) to collectively own the customer experience and resolve issues seamlessly.
• Identify and handoff small business leads.
• Develop strong peer relationships to drive company success.
• Create a fun and engaging environment while delivering first-class customer experience.

Requirements

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, share best practices, and resolve customer issues.
• Effective operational, financial, and performance management skills.
• Strong communication skills with both your team and customers.
• Prior wireless sales experience.
• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time availability (45 hours per week).

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary.
• Bonus earnings.
• Automatic raises upon reaching attainable milestones.
• Exciting opportunities for career advancement.
• Discounted T-Mobile cell phone plan.
• A culture of care and excellence.
• Health benefits for full-time employees.