Wireless Retail Store Manager KINGSTON Ulster Ave

About the role

We're a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Arch Telecom's Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. Their expertise in uncovering customers' needs and passion to educate, demonstrate, and recommend device and service solutions drives success.

Responsibilities

• Lead by example, demonstrating all the things it takes for your team to head to the top.
• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Ensure your store meets or exceeds sales goals, overseeing all store functions — from sales and inventory to the implementation of new store programs and initiatives.
• Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love, including unique accessories and up-and-coming Internet of Things (IoT) devices.
• Make sure your store is always at its best, approaching service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
  • How our ever-expanding coverage stacks up in the customer's neighborhood, providing a lightning-fast LTE network.
  • Why plans and services let customers live unlimited, feel the love, stay connected, and go further.
  • How we're redefining how wireless is done, down to device and account inspection, review, and troubleshooting.
• Complete trainings on in-store experience, new skills and processes, knowledge of systems, and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and hand off small business leads.
  • Develop strong peer relationships where all are accountable for the company's success.
• Be willing to have a good time while providing first-class customer experience.

Requirements

The ideal candidate brings leadership qualities and meets the following must-have criteria:

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues.
• Effectiveness with operational, financial, and performance management.
• Amazing communication skills with both team and customers.
• Prior wireless sales experience.
• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time availability (45 hours per week).

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Discounted T-Mobile cell phone plan
• A culture of care & excellence
• Health benefits for full-time employees